Sangamon Avenue Vet Clinic: O'Brien Melissa DVM

Nov 2023

Extremely disappointed in the behavior of the representative that took my call. I was calling to set up a neuter for my dog and when I asked what vaccines are required besides his rabies before surgery she literally laughed at me on the phone and then proceeded to tell me what vaccines are required before surgery. Super disheartening to have been treated that way as I always spoke highly of this establishment to other people locally. I guess when a dog parent wants education on what his dog is being injected with that's funny. I will not be utilizing them in the future.

May 2023

Sadly, we have recently left this clinic. This is particularly due to our recent experience with the staff concerning the passing of our beloved 17 year old golden lab we had been bringing there for nine years. The doctors have provided excellent care for our cats and dogs over the years, particularly Dr. Smith. We found this vet after leaving another one in town where the entire staff was rude to us and mean to our dog. We were very happy when we moved to SAVC with the treatment and care from the friendly doctors, veterinary assistants and the office and boarding staff, and our pets were happy there at their well visits and made comfortable there when they were ill....read full review

May 2023

This is not a caring vet office, it is a PREDATORY business. They do not care about your pet, they care to up-sell by any means necessary. Today, they refused to book me a nail trim, saying she is overdue for a check up and rabies vaccine. When I looked at my dog's tag, she has 3 months left! Reviewing my bank records, we have never had a visit less than $300, and I am a teacher. I asked for a manager's contact in which to send proof, and was met with acrimony and a dial tone. Shame on them.