Never received a bill and it was sent to collections - when I tried to call them directly, I couldn't get any information and was sent back to MMC billing, who apparently doesn't deal with their billing at all.You're screwing with people's lives, fix your system.
Nov 2019
Worst customer service I have ever encountered. I had surgery at Memorial in March 2018. I was left with a balance for anesthesia. I called to set up a payment plan, and made all payments as scheduled. I over paid my account by $100 in October 2018. I called 4 times and have received 4 different answers each time as to when my refund will be sent. I called on December 4 and spoke with a supervisor and was told my refund check would be cut in December . I called today, January 8, 2019 and spoke to two different people (one a supervisor - allegedly) and was told my refund was "approved" and I would have to wait 60 days to receive it. I over paid in October - I think I have...read full review
Nov 2018
If I could give the worst review in history, this would be it! I overpaid my bill in December 2017. After being threatened by being turned into collection. For a bill I was waiting for insurance to pay. I went ahead and paid the entire bill. When the insurance did pay the bill . I had then over paid. 6 months later I am still waiting to be refunded my over payment!!!! I call them weekly to inquire as to the status of this over payment. I am told something different every week, told it takes up to 3 months, told it is in processing, told they mailed it out and told they have no supervisor. All these people do is lie about money they owe!!
Google: 5/5
Never received a bill and it was sent to collections - when I tried to call them directly, I couldn't get any information and was sent back to MMC billing, who apparently doesn't deal with their billing at all.You're screwing with people's lives, fix your system.
Worst customer service I have ever encountered. I had surgery at Memorial in March 2018. I was left with a balance for anesthesia. I called to set up a payment plan, and made all payments as scheduled. I over paid my account by $100 in October 2018. I called 4 times and have received 4 different answers each time as to when my refund will be sent. I called on December 4 and spoke with a supervisor and was told my refund check would be cut in December . I called today, January 8, 2019 and spoke to two different people (one a supervisor - allegedly) and was told my refund was "approved" and I would have to wait 60 days to receive it. I over paid in October - I think I have...read full review
If I could give the worst review in history, this would be it! I overpaid my bill in December 2017. After being threatened by being turned into collection. For a bill I was waiting for insurance to pay. I went ahead and paid the entire bill. When the insurance did pay the bill . I had then over paid. 6 months later I am still waiting to be refunded my over payment!!!! I call them weekly to inquire as to the status of this over payment. I am told something different every week, told it takes up to 3 months, told it is in processing, told they mailed it out and told they have no supervisor. All these people do is lie about money they owe!!