First time for my wife to visit Infinity smile needing to get a tooth pulled as we spoke with the staff everybody was nice polite once she got back there they did all their x-rays they checked out things and they were able to accommodate the request of being able to pull the tooth instead of having to spend all that time just to be told to come and what I found of confidence in the doctor was his willingness be the husband to sit right there and watch way they worked very confident and awesome dentist and the step we will be returning in one month to get more work done on the mouth
August 2023
I am very unhappy with Infinity Smile at the moment. I am not sure what's going on behind the scenes but I have been coming to this office for over 15 years and customer service is definitely on a decline. Every time I come here the wait is ridiculous and you are expected to be patient and understanding, which I usually am but where is the reciprocation of patience and understanding for the patient's time and efforts? I recently had an appointment scheduled and was sent a text one day before to inform me that the office was going to be closed and my appointment had to be rescheduled. I called and they rescheduled me for the following week. I showed up for the... read full review
July 2023
At the moment, I’m not very happy with the infinity smile. I decided to come here to get those braces and the original tech that I know was specialized in fast braces is no longer there. I think as a company dealing with one single person for the last six months you could at least let someone know that she would no longer be with the company. I have little faith in the people who are taking care of me now because I have established a relationship with the person who specifically told me that she was the only person in the office that was qualified to handle fast braces. ever since she’s left I’ve had a problem after another with my teeth and with my progress.At... read full review
First time for my wife to visit Infinity smile needing to get a tooth pulled as we spoke with the staff everybody was nice polite once she got back there they did all their x-rays they checked out things and they were able to accommodate the request of being able to pull the tooth instead of having to spend all that time just to be told to come and what I found of confidence in the doctor was his willingness be the husband to sit right there and watch way they worked very confident and awesome dentist and the step we will be returning in one month to get more work done on the mouth
I am very unhappy with Infinity Smile at the moment. I am not sure what's going on behind the scenes but I have been coming to this office for over 15 years and customer service is definitely on a decline. Every time I come here the wait is ridiculous and you are expected to be patient and understanding, which I usually am but where is the reciprocation of patience and understanding for the patient's time and efforts? I recently had an appointment scheduled and was sent a text one day before to inform me that the office was going to be closed and my appointment had to be rescheduled. I called and they rescheduled me for the following week. I showed up for the... read full review
At the moment, I’m not very happy with the infinity smile. I decided to come here to get those braces and the original tech that I know was specialized in fast braces is no longer there. I think as a company dealing with one single person for the last six months you could at least let someone know that she would no longer be with the company. I have little faith in the people who are taking care of me now because I have established a relationship with the person who specifically told me that she was the only person in the office that was qualified to handle fast braces. ever since she’s left I’ve had a problem after another with my teeth and with my progress.At... read full review