About Martin Exteriors Roofing & Siding
Martin Exteriors Roofing & Siding is a family-owned and operated business in Roscoe, IL, specializing in roofing, siding, and storm damage repairs. As a trusted roofing contractor in the area, they are known for high-quality craftsmanship and exceptional customer service. The staff is recognized for being friendly, knowledgeable, and responsive, making the experience easy and satisfying. Customers appreciate their commitment to exceeding expectations, with contractors going above and beyond to ensure satisfaction. The crew is praised for doing a great job despite delays caused by product shipments and damages to many homes. However, some customers have reported issues with communication, missed appointments, and unsatisfactory work. Overall, Martin Exteriors Roofing & Siding remains a reliable choice for roofing needs in Roscoe, IL, but it's important to communicate clearly and address any concerns promptly.
I recently had the pleasure of working with Martin Exteriors Roofing & Siding for a roof repair project, and I was thoroughly impressed with their customer service. From the initial phone call to the completion of the project, their team was friendly, responsive, and attentive to my needs. They kept me informed throughout the process and ensured that I was satisfied with the results. Their commitment to customer satisfaction is commendable, and I would highly recommend them to anyone in need of roofing services.
BEWARE, BEWARE, BEWARE! I/we strongly believe in giving companies a chance to "do things right" and treat customers with respect; but Martin Exteriors was, by far, the worst experience we've ever had in working with a home repair/improvement company. It started out okay; but once our deposit check was cashed we were left in a holding period with no phone calls, no communication, missed appointments, and disrespect. After several calls to the main office voicing our concerns we finally received a call from a "manager" who appeared to feel bad and voiced that our job was literally "forgotten" about. (but they didn't forget to cash our check for several hundred dollars.) A worker finally showed up; did not complete even two hours of work, and then billed us for several hours of work, debris removal, etc. (none of which they did) we are now in the process of even trying to, once again, get someone to communicate with us regarding the job (and bill.)
5 stars very friendly and professional!