Regal Nails, Salon & Spa

Feb 2024

If there was a place to leave zero stars, that's exactly what this place would get. I went in this week (2/13 in the late afternoon) to get a mani and pedi. Since I wasn't sure what type of manicure I was going to get because I don't get them often I decided to start on the pedicure. It was just myself and the employee in the salon so I tried to make small talk with her, which seemed to annoy her so I stopped. The pedicure itself lasted no more than 10 minutes and then the polish color that I chose for my nails was dry so she thinned out. I assume this caused the color to not come out much much lighter what I thought it would look like so I asked to do a darker color. At that point, she informed me that she was not going to be doing my manicure. When I asked her if it was because I asked questions or was it because I asked for my polish to be changed, she seemed to get aggravated and kept saying that she's not gonna do my manicure because "she has a headache." Once my pedicure was done, I sat under the fan and I could see from the corner of my eye she took two pillows and sat in the pedicure chair to start watching something on her phone. When my time was done, and I noticed that she put her phone down and then pretended to be asleep, like my toddler children do!!! By now, I was completely dumbfounded and I stood there because I wasn't sure how to react. Although the service was horrendous, she still provided a pedicure for which I was going to tip her. After a little bit, she opened her eyes and acted like she was surprised and said that I didn't need to tip her. I have gone to a lot of salons in the past, but this one is one for the books. I have never been treated so rudely or denied service because I asked questions. If you are looking to waste your money, be talked to rudely, get a subpar service or an employee that is more interested in her phone than her job , this is a place for you. I really hope this franchisee owner addresses the situation as not only did she lose my business that day, but I'm not sure how many other people have been denied service due to this rude employee

Oct 2023

She rushed the entire process and did a horrible job, nails were not evenly shaped, nor evenly colored. She picked the wrong color for my manicure as well, did not do the color I had asked for.Services: Pedicure

May 2023

Very rude!On Fri 5/12 at 12:15pm I came to the salon to inquire about getting a fill and pedicure. I noticed only one employee, who happened to be given a pedicure, so I wasn't expecting much but thought I would ask since I was in Walmart, where the salon is located. She was speaking however she had a mask on so I couldn't hear her. Mind you she didn't even look at me. So I said, "Excuse me, I couldn't hear you." She began saying that she didn't have any availability. I asked does she have an idea of when she or someone would be available, just in case I wanted to make an appointment and/or come back? She said it will be a long wait. I asked about how long of a wait! She finally turned around, looked over at me and flat out said that she didn't know and that she was leaving. She didn't offer me a card to take for me to call and make an appointment or if someone else was coming in after she left. So I took that as maybe she just didn't want my business. So guess what!!! No problem! You succeeded! They won't ever get my business. I thought no harm in trying them out since my hubbie and I were in Walmart doing some last minute shopping. I will continue to go to where I've been going since I moved here from California 3 years ago. Tina's Nail salon in Arlington Heights. They maybe a bit pricier but I will pay for great customer service. Obviously Regal Nails has no idea about that. They maybe less than the salons in the area, but I guess you get what you pay for. So I definitely won't be paying for that!