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Reviews for Roto-Rooter Plumbing, Drain, & Water Damage Cleanup Service
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Roto-Rooter Plumbing, Drain, & Water Damage Cleanup Service
5291 28th Avenue, Rockford
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In the last 3 years I had two different companies come to my home to unclog the floor drain. I had two people that recommended Roto Rooter I called them at 4:10pm Thursday and they were here at 10:00am Friday. Preston was the service technician that came to my door. He introduced himself, looked at my situation and diagnosed it. He quoted me a price for the job and I agreed. He went to work on the floor drain, and during this time I have learned some stuff I never knew. I learned that the floor drain had lint in it. Preston took the hose from my washing machine and asked me where my lit trap was. I looked at him oddly and said what's a lint trap? I never knew this. I... read full review
This is our second time using Roto Rooter and we will keep going back for any problem in any home we have for as long as we live in Rockford. Austin has been our repair man both times and there aren't words that will do him justice for just how amazing he is! He is so knowledgable, answers all of our questions, and I trust that he is suggesting what needs to be done and not trying to charge us for things that don't actually need to be done. On top of that, he is SO good with our dog that does not love men coming into our home to do work. He was so patient with her and helped her feel more comfortable with having him in our home as well. Roto Rooter is by far... read full review
Excellent response time. I received calls updating when Jordan was coming. He stayed and notified aqua for us. He is very professional, kind and understanding of our stress. I like that roto rooter sends a picture of Jordan along with managers name and number. Roto rooter also sends same person for follow up service. We were very pleased and recommend to anyone.