Mile Square Health Center - L.P. Johnson Rockford

Dr. Vold is amazing. I’ve been with him for about three years now. My husband started coming to him about a year ago as well and we’ve never had any issues. The answering people do their best to help with any issues whether it’s scheduling problems, trying to get a prescription refilled, etc. You can tell since merging with UW Chicago that there’s issues they’re trying to resolve but overall I think the facility, the doctors especially, want what’s best for the patients. I can’t speak for the dental or walk in side. Just Dr Volds office.

They finally got a permanent doctor whom I hate to leave. I think she is excellent, but I have to leave and I found a new doctor / clinic. They implemented an off-site answering service which takes about 100,000 seconds to leave a message with all this information for the answering service which then goes to the computers at the clinic. So when there's a problem you can't talk to anybody at all you have to go through the answering service again and if it's urgent sometimes they don't answer at the nurse's station msg electronic center so this can take days and a lot of frustration, I can't even tell you. This answering service does not... read full review

I find it extremely annoying at the fact that I have to call a call center now to get a hold of anybody at OP. Johnson and I have set up an appointment for doctors visit and it has been continuously canceled on me over four times and this last time they didn’t even decide to call me so I show up and I’m waiting for my appointment and they tell me that it has been canceled. This is extremely unprofessional, and the fact that nobody communicates in this clinic is beyond crazy to me. This clinic needs to communicate with each other more and also stop canceling patients appointments continuously