I called requesting a quote for a roof to be put over our deck. Mike Sanders called and during our conversation requested that I email him pictures of our existing deck and roof before he would come out to look and give me a quote. I emailed the pictures and didn't hear back because in my email, I had requested an email back confirming receipt of the pictures. Never heard anything and the phone conversation happened April 18th and it is now over a month later and I called his cell phone and got nothing so I called the office and talked with Rachel. She had me forward her the emails and photos and apologized for his lack of follow-up. She had another person call to... read full review
July 2023
I called Estate Deck and Fence for a quote on two projects, a fence and deck-rebuild, worth $118k. After leaving a message & asking for a return call, I didn't receive any calls until a week and a half later. Due to their poor response, I chose another builder, who answers calls right away, and came out the next day, even on Saturday. I can say it's poor business practice to lose jobs worth nearly $120k, when they don't return calls.
May 2023
I would not recommend this company. I originally reached out to them for an estimate for a new covered deck and demolishing the old one. At first they were very responsive and told us it would be 2-3 weeks to get the proposal. 3 weeks go buy and I reach out to the estimator. He said he was hoping to have it within a couple of days. Another week goes by I reach out again. This time someone else replied and stated the original estimator no longer worked there and the the person that responded said he would look into it. Another 4 weeks go by and finally receive another communication that my proposal was ready for review. I would rather pay a little more for good... read full review
I called requesting a quote for a roof to be put over our deck. Mike Sanders called and during our conversation requested that I email him pictures of our existing deck and roof before he would come out to look and give me a quote. I emailed the pictures and didn't hear back because in my email, I had requested an email back confirming receipt of the pictures. Never heard anything and the phone conversation happened April 18th and it is now over a month later and I called his cell phone and got nothing so I called the office and talked with Rachel. She had me forward her the emails and photos and apologized for his lack of follow-up. She had another person call to... read full review
I called Estate Deck and Fence for a quote on two projects, a fence and deck-rebuild, worth $118k. After leaving a message & asking for a return call, I didn't receive any calls until a week and a half later. Due to their poor response, I chose another builder, who answers calls right away, and came out the next day, even on Saturday. I can say it's poor business practice to lose jobs worth nearly $120k, when they don't return calls.
I would not recommend this company. I originally reached out to them for an estimate for a new covered deck and demolishing the old one. At first they were very responsive and told us it would be 2-3 weeks to get the proposal. 3 weeks go buy and I reach out to the estimator. He said he was hoping to have it within a couple of days. Another week goes by I reach out again. This time someone else replied and stated the original estimator no longer worked there and the the person that responded said he would look into it. Another 4 weeks go by and finally receive another communication that my proposal was ready for review. I would rather pay a little more for good... read full review