Key Mortgage Services - Oak Park / River Forest

I wasn't expecting such a horrible experience when I contacted Dan for a quote and cost estimate on a mortgage. I was referred to Dan by a realtor at Baird & Warner. I received the estimate of closing costs along with a mortgage rate and compared them to two other lenders. Although the closing costs were in line with the other two lenders, Dan's mortgage rate was much higher. When I contacted Dan to let him know I decided to go with another lender, I received an email response, "that's too bad, I could have locked you in at 6.25%" which was over 1% lower than the rate he quoted on the estimate sheet. No phone call, no text, no nothing to let... read full review

I was referred to Dan by a realtor at Baird & Warner. Unfortunately, my experience with Dan was unpleasant. When Dan returned my call he was very rude, and when asked what's my price range I gave dan a general amount I thought I could afford after already having 1 soft pull with another mortgage company. Dan began to laugh at my response. This laughter was followed by a few smart remarks. He then proceeded to tell me what I was looking for was impossible. It's not what he said, it's how he said it, very disrespectful. I had spoke to the realtor at Baird & Warner earlier today and an agent from another mortgage company who both seem to think they... read full review

I can not commend Dan Matas, Key Mortgage Services, inc., and Dan's staff enough! Dan and his staff provide unbelievable professional customer service. Dan Matas is timely, responsive, and insures that you have all the information you need to close the deal. One can not ask for a better experience, as Dan and his team are flawless! I highly recommend Dan Matas.