OSF Rehabilitation

Sep 2024

I’m just learning who is who in PT. Kevin is very nice and very smart. He recently did my eval and my negative feelings are in person and via phone. The female and male who “usually” work the front desk or answer the phones up front are not rude. They simply hate their jobs. It is evident the way they both answer the phones when you call in or you are standing there to witness their behavior. Neither one is pleasant. Neither one has eye contact. And both are very unpleasant to deal with.
I hate when I have to approach the front desk for any reason. And the male is playing rap music which uses the N word and it is very disturbing. Neither one of these employee...read full review

Sep 2023

I called today asking for the results of some testing that was done and automated system went through a series of questions and said stay on the line for anything else and the scheduler answered and I told him what I was looking for and he said he was the only one in that office and that he didn’t have the other number to a deparment connected to the same building. I asked if he could transfer me and somehow we ended up disconnected and I called right back multiple times and it’s clear he is ignoring my calls. I work in customer service and I wouldn’t handle anyone like that and if I didn’t know something I would ask another colleague even if it was in another...read full review

Apr 2022

The therapists are genuine, professional and help you meet your goals! I’ve had an amazing experience with occupational and physical therapies and the therapists who have been assigned to me. Truly the BEST!