I am new to the area and decided to go to doctors in the Advocate Medical Group. After going to several doctors, I was charged almost $400 for each of the doctors I have seen. These charges were never disclosed up front by either Advocate Medical Group or my insurance company. When I called Advocates billing department I was told there was nothing they can do. I personally recommended you go to a different health care system who doesn't charge these exorbitant charges.
June 2021
I am very happy with Dr. Karesh and the medical staff. They have always been good to me and I trust them with my healthcare needs. HOWEVER.... the billing department is horrible. They don't listen. They wouldn't let me speak with a supervisor. It seems as if they had a script and would not deviate. I'm an old guy. I had my yearly physical. Everyone knows that those are covered by insurance. I have a decent Blue Cross policy. Advocate kept billing me $900.00. I made many phone calls. I remained polite but finally I filed a complaint with the Illinois Department of Insurance. I did it online and it was simple. Today they finally fixed the problem. Don't... read full review
November 2020
I should preface this by noting that I despise going to the doctor- and my experience was wonderful start to finish.Erin greeted me when I walked into the gynecology waiting room. Because of covid we're obviously wearing masks but I could tell she was smiling at me and made me feel welcome.My appointment was for replacing my IUD which is something I've been dreading for five years and Tina was the KINDEST angel on earth and held my hand and helped me breathe through the process. Give her a raise yall, she's SO phenomenal at her job!!!!!!Raquel completed the procedure quickly and was super nice and the whole thing was more manageable with both of them there.I... read full review
I am new to the area and decided to go to doctors in the Advocate Medical Group. After going to several doctors, I was charged almost $400 for each of the doctors I have seen. These charges were never disclosed up front by either Advocate Medical Group or my insurance company. When I called Advocates billing department I was told there was nothing they can do. I personally recommended you go to a different health care system who doesn't charge these exorbitant charges.
I am very happy with Dr. Karesh and the medical staff. They have always been good to me and I trust them with my healthcare needs. HOWEVER.... the billing department is horrible. They don't listen. They wouldn't let me speak with a supervisor. It seems as if they had a script and would not deviate. I'm an old guy. I had my yearly physical. Everyone knows that those are covered by insurance. I have a decent Blue Cross policy. Advocate kept billing me $900.00. I made many phone calls. I remained polite but finally I filed a complaint with the Illinois Department of Insurance. I did it online and it was simple. Today they finally fixed the problem. Don't... read full review
I should preface this by noting that I despise going to the doctor- and my experience was wonderful start to finish.Erin greeted me when I walked into the gynecology waiting room. Because of covid we're obviously wearing masks but I could tell she was smiling at me and made me feel welcome.My appointment was for replacing my IUD which is something I've been dreading for five years and Tina was the KINDEST angel on earth and held my hand and helped me breathe through the process. Give her a raise yall, she's SO phenomenal at her job!!!!!!Raquel completed the procedure quickly and was super nice and the whole thing was more manageable with both of them there.I... read full review