Citadel Lock & Security Company

Jun 2024

After 8 years, the inside handle on our Schlage entry door lockset broke. Rather than go through the multi-week process to take advantage of their “lifetime replacement warranty”, decided to purchase a replacement lockset. Of course, we wanted to “re-key” the replacement lockset to match the existing locks at our home. This required contacting a locksmith. Fortunately, my Google search introduced me to Citadel, a local business in my hometown of Oswego. Stopped by their business earlier today and Dave, the owner, took maybe a half hour out of his busy schedule to re-key my new lockset to our existing keys for a very reasonable price. While Citadel is 99% commercial...read full review

Mar 2023

My son just moved into a townhouse in Oswego. I relied on my fellow reviewers to recommend going to Citadel. They were on time and charged $214.50 to change 1 doors. There was a problem with the old lock not lining up properly, and it was tough to close the door. He got 4 keys. This company is solid and experienced. I this the price was fair and would recommend them.

Feb 2023

I went in so distressed, having lost the key to my safe. David and everyone else were so friendly and Mike solved my problem in a matter of minutes. I highly recommend Citadel Lock!