The Pamper Room

Nov 2023

I'm very disappointed with this place. I made a appointment with the number on here and we, set it up and when I was going to this appointment. I call Her to tell her I'm on my way the lady I guess Vicki try to say she never spoke to me regarding a appointment. which I have it on messages. She said she was going out of town and to call her back in a week. I did and she didn't even respond back. I wasted my time my gas and money. I will be telling groupon on her and she got nerves to put that I used the groupon.

Mar 2023

This was one of the worst customer experiences of my life. I recently moved to the west side so I wanted to find a salon that I could frequent regularly that was fairly close. I turned to Groupon and found a deal for this establishment offering a $90 value short acrylic full set and pedicure combo for only $27. Perfect since they're only a 10 minute drive or rideshare away. They are appointment only so I called and set up for a Friday evening ahead of a major stage appearance. Unfortunately, I got stuck in traffic coming from a downtown meeting and ran 15 minutes late. Upon my arrival, I was notified that the nail tech scheduled to see me had already left for the day since I would have been her last client and she thought I'd be a no show/no call. I thought it interesting that there was less than a 15-minute grace period but ok, no biggie, I'll take the 'L' for being late. I asked if there was any way I could be accommodated over the weekend and was told to come back first thing in the morning and I would get squeezed in. I was assured I would have maybe an hour wait tops. Well, I went in Saturday morning and there were already 2 clients being seen by the two techs. I had another appointment within 3 hours but since I was assured I'd be seen within an hour and no one else was waiting, I was confident that I could get my services and be out. 2 hours later, the techs were nowhere near finished with the first 2 clients so I had to leave and ended up going to Walgreens across the street for some press on nails. That was a few months ago. Fast forward to yesterday. I have a photoshoot this afternoon so I scheduled myself an entire day of beauty with my stop at the Pamper Room being 3rd on the list. I scheduled the appointment a week in advance, informed them over the phone that I had their Groupon, and reminded that I was the customer who had tried to visit twice before. So I get there all excited because my hair stylist had told me that she knew the owner, Traci, and that she did bomb massages during the pedicure. I rarely treat myself to beauty services so I was really looking forward to this. I get there and the tech who greeted me told me that she could not honor my Groupon because it wasn't fully paid for. At this point, I'm confused because what do you mean? Groupons fully cover the services outlined in the deal unless otherwise noted about additional costs for add-ons. I was only asking for the service I purchased. This tech tells me that she was the one who set up the campaign and that it was a mistake. She said that I should know better than to think I could get that type of service for that low of price. So now I'm shocked and insulted because I'm not stupid and that's exactly how Groupon works! Businesses offer a deeply discounted product or service through Groupon to attract new customers in the hopes that they become repeat, long-term clients. As a business owner myself, I attempted to explain this to the tech and insisted that my Groupon be honored. She said that she would only do the manicure part or I could request my money back from Groupon. She was adamant in not honoring the deal she admitted that she set up. This is a complete bait and switch and is ILLEGAL! Small businesses need to understand how they set themselves up for legal liabilities when they don't honor the terms and conditions they themselves put out there. You can't decide that you don't like how things are working out for you and then change up on the fly after you have signed a contract. This absolutely goes against even Groupon's terms and conditions for partner businesses. This also completely soured my day and caused me to have to scramble for an alternative to get my nails done ahead of my photoshoot this afternoon. I will never visit this establishment again and after seeing so many other concerning negative reviews about their lack of professionalism, I strongly caution against anyone else taking their business here either.

Nov 2021

When I first came to the pamper room I loved it chew chew was doing my nails and feet then Tracy started at first Tracy was very nice and polite I have a loyal customer for 6 years however I believe you shouldn’t ingnore your faithful customer phone call ? nor not respond to they texts that’s like a slap in my face I really feel bothered by that and the fact you never called me back nor answer my texts I spend my hard earned money supporting black owned business I love the service because tracy does a good job on my feet and manicure but to be mistreated I think that’s bad businessServices: Pedicures