Ordered 3 pallets of grass. 2 pallets were old - dead and fell apart they would not stay in rectangular shape long enough to pickup and lay! I called and was told they needed pictures- I sent still pics and a video of the dead grass. Asked for owner or manager to call me to discuss how they were going to rectify the issue. No return call - was told that they would determine how they would handle with the vendor - made NO mention of what type of customer service they would do for us. I would highly suggest that buyers should BEWARE! I was disappointed since I was trying to support by buying locally - I will not use them again! I’ll go back to the Grass Patch in Leander... read full review
October 2021
Raul and his team did a wonderful and clean job lying our mulch and replanting and removing some existing trees, very tidy and looks great!
Horrible
Ordered 3 pallets of grass. 2 pallets were old - dead and fell apart they would not stay in rectangular shape long enough to pickup and lay! I called and was told they needed pictures- I sent still pics and a video of the dead grass. Asked for owner or manager to call me to discuss how they were going to rectify the issue. No return call - was told that they would determine how they would handle with the vendor - made NO mention of what type of customer service they would do for us. I would highly suggest that buyers should BEWARE! I was disappointed since I was trying to support by buying locally - I will not use them again! I’ll go back to the Grass Patch in Leander... read full review
Raul and his team did a wonderful and clean job lying our mulch and replanting and removing some existing trees, very tidy and looks great!