All the prior reviews citing the inability to schedule behind the wheel sessions is spot on. The are SEVERELY understaffed - obviously do not have enough instructors to offer enough sessions to meet the demands of the customer load they have eagerly taken on. Sessions book up IMMEDIATELY - and you'll end up having to wait another month to get a second chance to win the lottery of getting a behind the wheel session. Additionally, you will need to pay more money to reinstate your agreement when you are unable to complete all required sessions within the time period.
April 2023
Scheduling drives has been incredibly difficult. The portal opens and in less than 5 minutes and all slots are filled ( not many slots to begin with I presume ). I understand there is shortage of drivers. I once logged on 3 minutes after the portal opened to find out all slots are gone and I have to wait till the next month. Slots only open one month at a time. Wish I could schedule a couple of months out. I never thought getting just 6 drives in would be this difficult. There have been 2 or 3 months where I did not receive any communication when slots would be open. You have to constantly check the system or call the 800 number to find out no one picks up. There is $150... read full review
April 2023
While it is difficult to schedule drives, the reasoning is understandable. However everyone there, especially Derrick Byrd, went above and beyond to make it work. They are also incredibly informative and truly care about educating the kids on proper form and the importance of road safety!
All the prior reviews citing the inability to schedule behind the wheel sessions is spot on. The are SEVERELY understaffed - obviously do not have enough instructors to offer enough sessions to meet the demands of the customer load they have eagerly taken on. Sessions book up IMMEDIATELY - and you'll end up having to wait another month to get a second chance to win the lottery of getting a behind the wheel session. Additionally, you will need to pay more money to reinstate your agreement when you are unable to complete all required sessions within the time period.
Scheduling drives has been incredibly difficult. The portal opens and in less than 5 minutes and all slots are filled ( not many slots to begin with I presume ). I understand there is shortage of drivers. I once logged on 3 minutes after the portal opened to find out all slots are gone and I have to wait till the next month. Slots only open one month at a time. Wish I could schedule a couple of months out. I never thought getting just 6 drives in would be this difficult. There have been 2 or 3 months where I did not receive any communication when slots would be open. You have to constantly check the system or call the 800 number to find out no one picks up. There is $150... read full review
While it is difficult to schedule drives, the reasoning is understandable. However everyone there, especially Derrick Byrd, went above and beyond to make it work. They are also incredibly informative and truly care about educating the kids on proper form and the importance of road safety!