I used Servpro after my basement flooded in December of 2023. The technicians were great and did a wonderful job. I am writing this review, though, on Jodi, who handles the office. SHE IS AMAZING!! She went above and beyond with her customer service and I am so thankful for her attention to detail, kindness and fabulous personality. Jodi, you are a gem!
August 2023
Our sump pump stopped working and flooded our entire basement. Called Servpro and they responded quickly to clean up the water damage. Their staff were professional and very understanding of our situation. They made me and my wife feel comfortable and informed throughout the entire process. Thanks guys! Would definitely recommend!Services: Flood restoration
April 2023
This is a strong 5 stars. Starting with the mitigation mgr. these guys did everything to make a bad situation bearable. Vince quickly came out to assess the damage and explain the process, including insurance, cleanup, demolition and reconstruction. The crew came out the next morning and they were total pro's. Salvatore went over everything with me again. By early afternoon the job was done with minimal disturbance to the property. No add-on charges. I highly recommend SERVPRO of Naperville.
I used Servpro after my basement flooded in December of 2023. The technicians were great and did a wonderful job. I am writing this review, though, on Jodi, who handles the office. SHE IS AMAZING!! She went above and beyond with her customer service and I am so thankful for her attention to detail, kindness and fabulous personality. Jodi, you are a gem!
Our sump pump stopped working and flooded our entire basement. Called Servpro and they responded quickly to clean up the water damage. Their staff were professional and very understanding of our situation. They made me and my wife feel comfortable and informed throughout the entire process. Thanks guys! Would definitely recommend!Services: Flood restoration
This is a strong 5 stars. Starting with the mitigation mgr. these guys did everything to make a bad situation bearable. Vince quickly came out to assess the damage and explain the process, including insurance, cleanup, demolition and reconstruction. The crew came out the next morning and they were total pro's. Salvatore went over everything with me again. By early afternoon the job was done with minimal disturbance to the property. No add-on charges. I highly recommend SERVPRO of Naperville.