Midwest Orthopaedics at Rush Physical Therapy — Naperville

Jul 2024

Physical therapy - I had four therapists, a primary and 3 to cover. They all knew the trade well. I had bad experiences there though - it was my first time through PT, and if I have to do it again, I would try a smaller operation - my wife went to a store-front, and the PT's were far less stressed there. Midwest is huge, and they move "product" for an impressive "cash flow". The PT's have, I would estimate between 3-5 patients pipelined at any one time. I would "do the stairs", and have to almost stand in line to ask what to do next, because the pipeline got a bit clogged. I had two bad experiences of note: the worst - I had pain which I felt was not what I read about online, and very localized, and alot worse than expected - so I point to the spot, and ask the PT what he thought. He because aggressive/angry and said, and I quote here because I will never forget, "Why do *YOU PEOPLE* always think it is not supposed to hurt?", and paraphrasing now, "they cut out your knee, and pound metal things into your bones, of course it hurts". To this day I am ashamed of myself for not just getting up, and leaving, because there are other places to go. The second worst - one day, after PT, I was in the waiting room for a dr appt, and a therapist came out looking for me, and told me that somebody told him that my insurance was up, and I should call my insurance company. That was the end of my PT. there was no talking about a plan for me going forward, what I should do, expect, nothing, for the thousands and thousands of dollars that joined that ever-moving stream, called the "cash flow". Be Advised - if you do call your insurance about the PT insurance running out, they say stuff about 30 days or something, where some council of elders ... by that time, you joint will be stuck solid, with zero recourse.

Mar 2022

Spent 4 months here 2x a week getting PT for a ruptured plantar fascia. I saw multiple therapists and quickly realized that they all have the same interest in getting me better. Matt Allen is who I saw the most. He was professional, courteous, kind, patient and had my best interests in mind. I've been to athletico and ATI and there's no doubt that MOR Naperville PT is the best PT experience i have ever had. Highly recommended.