This place has the worst l customer service you could ever ask for.Every body that works there has blue greasy hair.None of them don't want to do anything they complain about having to do their job.Walmart. Reds to get this figured out before I start a lawsuit.My family and kids will never be shopping at this facility again without your problems being fixed.
January 2022
My grandson was in Mt. Vernon Walmart with his grandfather on the evening of 12/27/21 spending some of his Christmas $$$ and purchased 2 protein drink mixes adding up to almost $40.00, with other items being purchased as well. When arriving home he noticed that he didn't have either of the protein mix. We called the store to see if he had left a bag at the register, he had and I was told that it was at customer service and I could pick it up. A few days later I had drove 30 min. to Mt. Vernon to pick the items up. I was told that yes, it was logged in but they couldn't find where the items had been placed. A picture of my receipt was taken and sent to a manager... read full review
December 2020
There auto center is a joke... They claimed they couldn't change the oil in my car cause it's a 2013 Chevy spark.... Even though I've been able to in the past I just had to buy an oil filter cause they didn't carry ones for my car... When did they change that policy?! How could they not find what oil my car takes doesn't say on one of the caps?
This place has the worst l customer service you could ever ask for.Every body that works there has blue greasy hair.None of them don't want to do anything they complain about having to do their job.Walmart. Reds to get this figured out before I start a lawsuit.My family and kids will never be shopping at this facility again without your problems being fixed.
My grandson was in Mt. Vernon Walmart with his grandfather on the evening of 12/27/21 spending some of his Christmas $$$ and purchased 2 protein drink mixes adding up to almost $40.00, with other items being purchased as well. When arriving home he noticed that he didn't have either of the protein mix. We called the store to see if he had left a bag at the register, he had and I was told that it was at customer service and I could pick it up. A few days later I had drove 30 min. to Mt. Vernon to pick the items up. I was told that yes, it was logged in but they couldn't find where the items had been placed. A picture of my receipt was taken and sent to a manager... read full review
There auto center is a joke... They claimed they couldn't change the oil in my car cause it's a 2013 Chevy spark.... Even though I've been able to in the past I just had to buy an oil filter cause they didn't carry ones for my car... When did they change that policy?! How could they not find what oil my car takes doesn't say on one of the caps?