Reviews for Fresenius Medical Care at Condell Medical Center
Write a review
Hours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Tips
accepts credit cards accepts insurance gender-neutral restrooms
Fresenius Medical Care at Condell Medical Center
801 S Milwaukee Ave, Libertyville
Directions Call Website Suggest an Edit
Had knee surgery here. Slow response times by nurses & techs. It appears they are understaffed and some of the attitudes are unbecoming of medical personnel because the are overwhelmed or over worked.
Condell provides substandard medical care. My father in law was hospitalized recently at this facility. Used rubber glove and dirty swab on the floor of hospital room with alarm going off. I nicely asked two of the nurses sitting just outside his room to please come in given the alarm going off and the one rolled her eyes while the other one walked away. 30 minutes later someone stating they were the patients nurse came in. They were unable to tell me or my wife who holds power of attorney for the patient what they were treating my families member for, no diagnosis, no discharge plan and no pain management protocol. Their excuse was, "He sleeps a lot." I said I walked in and asked him if he's in pain and he said yea all over. My wife and I asked for more information and were told the physicians in the unit were contract physicians and we should contact their supervising authority which was never provided to us. A few days into the hospitalization we weee notified that the physician was changed. The hospital kept him for days without a treatment plan because he had good insurance. This place needs to be investigated. We made a written complaint and just today we received a copy and pasted letter stating our concerns were reviewed and the matter is "settled." No one should ever go to this horrible facility. Please go anywhere else.
poor communication among staff created much confusion to the patient. let patient sit in filth for days and didn't give or offer a bath. each lead gave patient instructions only to be contradicted when the next attendant checked in. the staff that helps nurses were unapproachable and didn't follow instructions on board. the nurse reiterated instructions verbally in front of us and she said no, she's only going to do half the work, then the nurse reiterated bare minimum was mandatory for surgery prep. what a shame.