Replaced the optical drive on my Alienware M15x and was having a boot issue. After struggling with Dell customer service I called Velocita off a local google search.The gentleman who answered was very polite and miles more knowledgeable than Dell. Not only did he explain to me how the boot process works, he gave me a few tips on where to start. Didnt push to make a sale or anything like that. If I cant figure it out myself, or even if I can I will bring all my computer related service needs to them from now on. VERY IMPRESSED!!!!!!
January 2019
I brought a printer to repair and paid $85 upfront for the problem to be investigated. The extra cost to repair the issue was $125, but after that issue was fixed, another one popped up. To that point, Don let me know it was not worth spending more money on that printer. When I came to pick my printer up and pay, Don waived the $125 I owed without me asking for anything! WOW! That was very much appreciated since I am currently unemployed and don't even get my unemployment paid due to the government shutdown!
October 2018
I am very happy with the several repairs they have done for me. Last time I went in when one of my computers was randomly unexpectedly restarting. They stated they did not find anything wrong with the computer and I later found it had to do with the battery backup. I appreciated their honesty.
Replaced the optical drive on my Alienware M15x and was having a boot issue. After struggling with Dell customer service I called Velocita off a local google search.The gentleman who answered was very polite and miles more knowledgeable than Dell. Not only did he explain to me how the boot process works, he gave me a few tips on where to start. Didnt push to make a sale or anything like that. If I cant figure it out myself, or even if I can I will bring all my computer related service needs to them from now on. VERY IMPRESSED!!!!!!
I brought a printer to repair and paid $85 upfront for the problem to be investigated. The extra cost to repair the issue was $125, but after that issue was fixed, another one popped up. To that point, Don let me know it was not worth spending more money on that printer. When I came to pick my printer up and pay, Don waived the $125 I owed without me asking for anything! WOW! That was very much appreciated since I am currently unemployed and don't even get my unemployment paid due to the government shutdown!
I am very happy with the several repairs they have done for me. Last time I went in when one of my computers was randomly unexpectedly restarting. They stated they did not find anything wrong with the computer and I later found it had to do with the battery backup. I appreciated their honesty.