Hawk Volkswagen Joliet - Service Department

Apr 2024

Ricky was very helpful and answered all of my questions. I had several makes and models in mind, and the team was very understanding of my need to find a vehicle that met my mobility needs. When I made my final decision and contacted Brittany about a specific car on the lot, she made sure that it was ready for me to drive home. The financing was easy and the rates were better than the banks. I would definitely recommend Hawk VW!!

Feb 2024

Hilary Owens is the nicest and most helpful service representative that I have ever had the pleasure of working with. She will absolutely greet you with a smile everytime you walk in, talk to you like a human being, and go the extra mile to ensure that you are taken care of. I have a 2011 VW GTI that I brought in to have the lowered suspension replaced with stock suspension parts that I purchased 3rd party, originally intending to perform the restoration myself. She guided me through the process of bringing the older car in and getting the work done, something no other dealership would touch. The work, performed by one of their lead mechanics after an inspection of the car (one that included walking me around the car and under it, explaining the condition of the car as brought in before the repair) was phenomenal. Another repair later and equally wonderful service, with great value I might add! Though Hawk VW is much farther from us than other dealerships, because of Hilary, this is the only VW service center we will bring any of our VW's to.

Feb 2024

Aaron Keller should be your go-to salesperson. I spent well over a year slowly figuring out what car I wanted and all along the way he was the guy for any questions or concerns. This is my first car through Hawk Auto and they made my experience well-worth it. Looking forward to working with their team more! Shout out to their finance and management teams as well for finding a deal that worked for me! Love my new Tig.