River Pointe Dental of Huntley, LLC; Rachelle D. Hardy, DDS

First appointment they called me in early because they were ahead of schedule, but still waited 20 minutes past my original time to see anyone. Second appointment I showed up 5 minutes early and waited 40 minutes past my original appointment time before I decided to leave. Unorganized and disrespectful all around. Won't be back.

Dental assistant went crazy repeating that "I'm a professional" after she used alcohol wipes to try to remove lipstick that I wasn't even wearing, and dried my lips out; then tried to put an apparatus in my mouth and cut my lips. As I tried to resist this is when she started yelling about being a professional. I did however have a tint on my lips that doesn't come off.

I love Dr. Hardy (Dentist) and Julie (Hygienist). I have seen Dr. Hardy for about 10 years because a fear of the dentist runs in my family and every time I have had to see her, there is no pain. Dr. Hardy and Julie ask "are you okay" during the whole visit and take their time. They also know who you are and talk with you about things that are personal to you. When I first started seeing them I hadn't had my teeth taken care of in about 18 years, yet there was no judgement. They can't help how you feel after a visit because if you have let your teeth go and need to have in depth things done it may feel a bit bad afterward but at least during the visit... read full review