From River Pointe Dental of Huntley
Dr. Rachelle Hardy and the Team at River Pointe Dental offer General and Cosmetic Family Dentistry in our state-of-the-art offices in Fox River Grove, IL and Huntley, IL. One thing you will notice immediately is our relaxed atmosphere. We want your dental visit to be as relaxing and tranquil as a visit to a day spa. We feature the latest in digital imaging, laser and x-ray technology for higher quality diagnostic and dental health standards. We employ the most rigid standards of sterilization and techniques to avoid cross contamination using the latest technology. Each of the procedure rooms feature flat screen TV's where you can see exactly what the dentist sees. Dr. Rachelle Hardy is a licensed IL General Dentist.
First appointment they called me in early because they were ahead of schedule, but still waited 20 minutes past my original time to see anyone. Second appointment I showed up 5 minutes early and waited 40 minutes past my original appointment time before I decided to leave. Unorganized and disrespectful all around. Won't be back.
The tech was rude and condescending. Apparatus kept falling down, couldn't call for help. Was quoted one price and charged another. Was told that I could keep a copy of the HIPAA statement that I had to sign, and then when I was leaving she said I couldn't have it. It had all the things I had to be aware of that might happen after the procedure. Tech agreed that was the usual price but she doubled her procedure. Can't help but wonder if that's why I have this excrutiating pain in my mouth right now. Anything I said or did was dealt with contempt.
I love Dr. Hardy (Dentist) and Julie (Hygienist). I have seen Dr. Hardy for about 10 years because a fear of the dentist runs in my family and every time I have had to see her, there is no pain. Dr. Hardy and Julie ask "are you okay" during the whole visit and take their time. They also know who you are and talk with you about things that are personal to you. When I first started seeing them I hadn't had my teeth taken care of in about 18 years, yet there was no judgement. They can't help how you feel after a visit because if you have let your teeth go and need to have in depth things done it may feel a bit bad afterward but at least during the visit you won't feel a thing. I moved to Wisconsin yet still travel out to Huntley to see them, they are the women to see if you are scared.