As a new patient, I was excited they accepted my insurance. By this, it turns out they’ll input your card. That doesn’t mean it actually covers anything nor will they tell you this up front. They did get me in quickly so they got a star for that. The doctor and his lady helping (unsure what her title is) were fantastic. Doctor even text a couple days later to double check the new prescription before placing my order. So definitely a star for that. Coming back to their front end, the ones answering the phones, making appointments, supposed to be calling when your order is in, etc— they are the least friendly, least courteous reception I have ever found. I should... read full review
March 2020
I've been using Family eye care for several years.I called them on a Friday, my eye was really sore watering I asked if they could fit me in and they did. I showed up they took me in right away . The assistant I'm sorry I didnt catch her name was great. Dr. Sawyer saw me and diagnosed me and treated me very quickly. The whole staff is nice .But here is the KICKER. Dr. Sawyer in iny opinion is a true example of a true Dr. .He on a Saturday, they are closed on Saturday.Call me up to check on me. That is so nice of him to do. Not just that this man also gave me a number to get ahold of him if my eye got worse . This to me is a customer service,( patient Dr.... read full review
As a new patient, I was excited they accepted my insurance. By this, it turns out they’ll input your card. That doesn’t mean it actually covers anything nor will they tell you this up front. They did get me in quickly so they got a star for that. The doctor and his lady helping (unsure what her title is) were fantastic. Doctor even text a couple days later to double check the new prescription before placing my order. So definitely a star for that. Coming back to their front end, the ones answering the phones, making appointments, supposed to be calling when your order is in, etc— they are the least friendly, least courteous reception I have ever found. I should... read full review
I've been using Family eye care for several years.I called them on a Friday, my eye was really sore watering I asked if they could fit me in and they did. I showed up they took me in right away . The assistant I'm sorry I didnt catch her name was great. Dr. Sawyer saw me and diagnosed me and treated me very quickly. The whole staff is nice .But here is the KICKER. Dr. Sawyer in iny opinion is a true example of a true Dr. .He on a Saturday, they are closed on Saturday.Call me up to check on me. That is so nice of him to do. Not just that this man also gave me a number to get ahold of him if my eye got worse . This to me is a customer service,( patient Dr.... read full review