Reviews for Fresenius Medical Care at Advocate South Suburban
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Hours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Tips
accepts credit cards accepts insurance
Fresenius Medical Care at Advocate South Suburban
17800 Kedzie Ave, Hazel Crest
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DISAPPOINTED! I was sent here by my Primary doctor due to some health concerns she had. She called ahead so they were expecting me. Upon arrival, I was told to take a seat and wait. I made it through to the triage fairly quickly, but after that, the wait began. I waited for 5 hours to be called to the back area only to find out that I would be sharing a room (yes, there was a curtain between myself and another patient). So much for privacy or confidentiality. I was hesitant to answer some questions because there was a complete stranger on the other side of the curtain. I guess there is a shortage of nurses and doctors because they were stretched very thin that night. I felt like everything was rushed with the exception of my care! The nurses and doctors tried to do what they could but I just find it hard to believe that this is what Emergency Care looks like. After spending more than 12 hours at this place, I must say that I left disappointed and concerned for those who need immediate (Emergency) care in our area.
The ER is extremely dirty. The seats are peeling. Even the toilet seats are peeling. The bathrooms are worse than the ones at Dollar tree. The wait is horrendous regardless of your symptoms. I went to the ER with shortness of breath, high BP, shaking, etc. only to be gaslighted and told that I have anxiety. My blood work was not good and they told me it was. The ER doctor was incredibly rude to me and just so condescending. The blood pressure cuffs do not even fit. And I know I'm not the biggest person who has ever existed. I'm only giving this place two stars because the nurses and techs were very nice.
My mother had knee surgery yesterday and has had the best experience I could have witnessed. We arrived at 5 am and we're greeted with a warm smile. When we were called back, the nurses who helped get her checked in and prepped for surgery were all super sweet. Everything was explained to us and they took time to make sure we knew what the process would be. After she was taken back, several nurses stopped in to ask if I needed anything and let me know she would be moved to her room after recovery. The surgeon came back and let me know everything went well. Overall, amazing communication from the staff. The OR nurse showed me up to her room and in no time they rolled her in. Her nurse Felix in 3-West was awesome. Very friendly and made sure she was comfortable. The other nurse or medical assistant Andrea was such a superstar. She was checking her vitals on time and helping in any ways she could. She was on it. Her physical therapist was also sweet and explained everything very well. The whole 3-West team was just fantastic. The hospital was extremely clean and well maintained. All staff we experienced were friendly and caring.