Not a great Walmart unfortunately. Not maintained very well, disorganized, not clean, long lines, poor staff, and honestly not a place I care to shop at. The parking lot says it all, very run down, garbage everywhere, has a low class vibe going on. This Walmart location is bringing down the Gurnee area, it should be remodeled, and have more of an upbeat vibe going on. The location is in the nicer home area of Gurnee, needs to be reviewed by upper management for a nice refresh and to increase the store presence! I really hope it can get in shape into a nicer store like some Walmarts I have been to, I would totally feel inspired to shop there then, until then, avoid, avoid,... read full review
December 2022
I just encountered the rudest, nasty and pathetic excuse for an employee at the Pharmacy. I had selected a OTC cold medicine and inquired if I could make the purchase at the Pharmacy since there was no line. The employee was extremely rude while telling me to go to self check out. I asked her if this was a restricted item needing an attendant to verify she she nastily said no. I went to the self checkout and of course it was a restricted item needing an attendant's input. Now I have to wait for an attendant to arrive to complete checkout. If this woman worked for me and she spoke to a customer like she did me I would fire her on the spot.
November 2022
Now I know why , I barely shop at Walmart .My wife put on-line order in at a 8am and it is now 6pm and still no delivery. We called the store they said the driver never picked up the order. So then we just decided to drive to the store and pick up the order and the staff told us the the wrong pickup location, then I tried to get another employee attention when we where waiting and she flat out ingnor us. Then I called to stalk to a manager @7:05pm and she did absolutely nothing. I guess it's just Walmart being Walmart. Never Again!!!!
Not a great Walmart unfortunately. Not maintained very well, disorganized, not clean, long lines, poor staff, and honestly not a place I care to shop at. The parking lot says it all, very run down, garbage everywhere, has a low class vibe going on. This Walmart location is bringing down the Gurnee area, it should be remodeled, and have more of an upbeat vibe going on. The location is in the nicer home area of Gurnee, needs to be reviewed by upper management for a nice refresh and to increase the store presence! I really hope it can get in shape into a nicer store like some Walmarts I have been to, I would totally feel inspired to shop there then, until then, avoid, avoid,... read full review
I just encountered the rudest, nasty and pathetic excuse for an employee at the Pharmacy. I had selected a OTC cold medicine and inquired if I could make the purchase at the Pharmacy since there was no line. The employee was extremely rude while telling me to go to self check out. I asked her if this was a restricted item needing an attendant to verify she she nastily said no. I went to the self checkout and of course it was a restricted item needing an attendant's input. Now I have to wait for an attendant to arrive to complete checkout. If this woman worked for me and she spoke to a customer like she did me I would fire her on the spot.
Now I know why , I barely shop at Walmart .My wife put on-line order in at a 8am and it is now 6pm and still no delivery. We called the store they said the driver never picked up the order. So then we just decided to drive to the store and pick up the order and the staff told us the the wrong pickup location, then I tried to get another employee attention when we where waiting and she flat out ingnor us. Then I called to stalk to a manager @7:05pm and she did absolutely nothing. I guess it's just Walmart being Walmart. Never Again!!!!