Optometrists in Gurnee

“Extremely friendly staff. The doc/staff answered all of my questions and concerns. I felt very welcomed from the moment I step inside.“

“Definitely the best eye care in the area. But be cautious—the staff at the front desk can be, to put it mildly, quite unprofessional. I didn’t expect such a hostile and aggressive reaction from the desk employee when I simply expressed my desire to pay by card instead of using my health insurance. The moment my request broke her usual routine, she immediately raised her voice. In a raised tone, she started to pry into unnecessary details about my insurance, even though I repeatedly stated that I would be paying with a card.

When the situation became unbearable for me — and clearly uncomfortable for those around — the employee's aggressive outburst was interrupted by another staff member, who resolved the issue with a single sentence: "He’s paying by card." After that, the front desk employee fell silent, but she was far from calm. She started making faces and rolling her eyes, like a childish character in a bad comedy.

Later, when I spoke to the other staff members, who were all caring, attentive, and professional, I was reassured in my belief that the front desk employee had behaved completely inappropriately. I hope no other visitors will have to become the next victim of her tantrum.“

“Staff was amazing! Throughout the entire experience staff was professional and caring. Dr Tyler and Dr Carter took extra steps to ensure procedure was successful.“

“Dr. Higgins is the absolute best, very kind and helpful. My family has been visiting for eye checkup for many years, will continue to visit. Office staff are also very helpful and kindhearted.“

“I'm a big fan of Dr. Gandolfi. I'm a lesser fan of MyEyeDr franchise. Their website requires a 4-factor authentication every time you log in. Nearly all inbound phone calls are deflected back to this website which feels like was built by an ambitious IT intern who skipped the class on end user experience.“

“Doctor Reinglass and his team are wonderful. I had great results on my recent cataract surgery. Highly recommended“