About NorthShore Immediate Care Center - Gurnee
NorthShore Immediate Care Center is a quick and efficient facility. While some patients have noted feeling rushed or not fully heard by the doctor, the center is generally well-regarded. Many reviewers highlight the excellent customer service provided by staff members like Peggy at the front desk and Ken, a lab technician. Patients have praised these individuals for their friendly demeanor, efficiency, and ability to make a potentially stressful experience more comfortable. The center's staff, including doctors, nurses, and radiology technicians, have also been commended for their kindness, empathy, and efficiency.
I came to the urgent care due to right shoulder region below posterior scapular pain. Assessed, vital’s signs taken and x- rays taken. Diagnosis done. Information for definitive treatment and follow up. I am grateful for reassurance , diagnosis and treatment. Thank you all so much.
The lab nurses are good, caring. But some of the front desk people are hard to work with, especially if you're late. What doesn't make sense either, is that they can deny you for being 15 min late on your appointment, but if you show up on time they can take 20+ minutes to attend you. It should go both ways.
Courteous and attentive staff. Doctor and nurse were attentive and kind and sympathetic to my son’s medical needs. I would recommend this center to all. The front office staff were especially very accommodating and kind. We created two different accounts and she helped merge the accounts.