Merry Maids of Grayslake

Jan 2023

Terrible customer service. When wiping down the counters, they will not move anything (toaster, canister, etc) they will only wipe around it. We had to tell them that they need to mop our floors as they were not actually mopping but just using a dust mop to clean the floors. They have missed cleaning our 1/2 bath. Regularly had to dust for cob webs after they had just been there because they missed the corner while cleaning. When my husband called to complain, the office manager Fabiola told him that they do a good job and that we have too high of expectations for them. If we expect that you mop and dust when cleaning our home, then yes, our expectations are too high for this cleaning company. Do yourself a favor and find a better company to do business with. Time to move on.

Feb 2022

Terrible customer service. After I made a schedule for an estimate I was told it had to be rescheduled. Fine. The man comes to the appt and takes about 15 mins to explain the cost of everything. I called later that day to start a schedule and he said great I'll call you with availability. 2 weeks go by and he never calls me. I call back and they tell me on the phone what days are available and I tell them what's good for me and they tell me AGAIN that they will call back. 2 weeks later I called for the last time , is anyone going to call back with a schedule? The man tells me he will call back in a hour ... never calls me back. At this point I think it was done on purpose. I will not beg a company for their service. There are many other companies to choose from.

Oct 2021

They were suppose to show up at 9:00. They did not show up until 9:50. When they left I found the ceilings were not clean, a door was dirty and they refused to clean one of the walls since it had bird p*** on it. They did a really good job with cleaning the bathroom, floors and kitchen. For the price I would not pay it again.Service: Standard cleaning