Best Heating & Air Conditioning / HVAC In Granite City

“Service tech Kyle called to confirm appt. Arrived on time and was very personable and professional. Explained everything he was doing and answered any questions I had. He was meticulous about his service and took the time to do things right.
I’m very happy with the service provided today and will use them again in the future.“

“Our AC recently had a problem just before warmer weather was going to roll in, and previous contractors I've had have either retired or are absolutely horrible to work with. Upon seeing a couple of mentions and the fact that they service Carrier equipment, I decided to give McFarland a try.

Just to make sure it's understood, I've worked in the service industry myself for close to 40 years, managed service professionals all over the world, and I'm considered a master of Customer Experience principals. I have to say that this has been one of the BEST customer experiences I've ever had!

We were able to get same day service, even though we've never used them previously, the tech was there promptly, prices were reasonable, and the service was just outstanding with no pressure from someone trying to "up-sell" us to things we don't need. Our technician Jeff, was outstanding in every respect, really knew his stuff, was right up-front about everything that was going on, had excellent communication skills, and was just downright great to be around and work with.

Many thanks to McFarland, Jeff, and the entire team. You have gained a long-term customer! Outstanding in EVERY respect!“

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“Just wanna say thank you, Mike, for fix you my heater and working with me. And that repairman very respectable“