Hawthorne Animal Hospital Ltd: Myer Paul DVM

Mar 2024

I used this emergency room 6 or 7 times over the last few years. I have always been grateful and impressed that I can have my pups looked at on an emergent basis 24/7. I read some of the other comments about this place "being expensive". I wonder what they are comparing? We have never been there at a regular hour. So yes, there are staffing costs. I understand the emergency room initial cost. Again, overhead. This week, one of our littles had an eyeball issue. The overnight surgical staff took care of her and a few hours later I received a call from the surgeon at 4 am giving me an update that everything was fine. Expensive? I thought the surgical fees were reasonable. I think people don't realize the cost of routine pet care in general. Everything is expensive. But relative to the care provided at this hospital, no it isn't expensive.

Feb 2024

The day before Valentine's Day, I woke up to a sick dog. I called my vet immediately and let them know what was going on. After my description, they knew she needed to seen pronto. Unfortunately they couldn't squeeze her in and recommended an emergency clinic. My vet is in STL and since I now live on the Eastside of the river, I choose Hawthorne. When I looked at the reviews on Yelp, I became concerned, but I needed a vet fast. I called, told them the issues and they said, to come on in. Wow, the staff was so attentive and caring to me and my fur-baby when we arrived. We were promptly escorted to an exam room and the vet tech was professional and thorough in asking questions to help us resolve the problem my dog was having. When the vet came to the exam room, she was very loving to my baby and explained what they determined the health issue to be. It was what I thought it was, she had an abscessed tooth. What impressed me was, how they coordinated care with my regular vet. I had my vet on the phone and as a team we all worked to see who could get her in for the tooth extraction the fastest. My vet could get her in the fastest. To make things easier for me and my vet, Hawthorne offered to do the prep bloodwork and send it to my vet. We both appreciated that. When I lived in STL, I had multiple emergency clinics to choose from when a need would arise. Now on the Eastside, there are not that many to choose from, but if there were, I'd still choose Hawthorne. I was impressed with the service and care I received and I am a picky dog dad.

Feb 2024

A little concerned from the start...... I called for an emergency visit at 9pm on a Sunday for some front leg pain. When my husband and I arrive with our dog we were immediately put back into a room but also were told that they are very short staffed so it might be a few before we would see anyone. We waited not ONE but TWO almost THREE hours later. When they came in to see our dog the technician (nurse) didn't say shit..... they should took our dog to the back. Didn't once make eye contact to me or my husband. Personal opinion! They should have never taken my dog back without explaining to us what they are planning on doing back there. I didn't wanna be billed for something that wasn't necessary. They had our dog back there for at least 10-15 minutes. When the doctor (which very nice) came back he didn't come back with our dog he kept back there until we agreed to a next level of care. We waited another 30 minutes for some X-rays which were almost $400 alone... to only find out there is really nothing wrong with our dog so they brought him back to our room. So after a totally of THREE hours waiting and an additional 30 minutes of examining and x rays our grand total for this visit was $863........ Again we got in at 9pm and didn't get home until 1am and we both had work the next day which had us waking up at 5am. If I had to recommend a place for emergency pet visit I wouldn't recommend here... staff was very polite and friendly but they were extremely slow when there was literally only one other person in that whole clinic with us.