Northwestern Medicine Outpatient Rehabilitation Geneva 296 Randall Road

This has always for years been my place for Physical Therapy. I always recommend them to everyone because I had such a great experience. The staff at the front desk especially Nancy were always welcome and helpful in scheduling. I have always seen Mandy Schaffer, Sandy Fisher or Pam Purcell. They have always provided top notch, hands on PT after many surgeries. Recently Northwestern started cutting the time on appts. Way before Covid-19. Other facilities were able to remain open but, they closed to a bare staff. Said it was because they didn’t have enough PPE. Sad to hear that. When I first started here appointments use to be an hour, than the takeover from... read full review

Worst place I’ve ever been to for pt. Not very friendly, therapists never on time. Place smelled really bad, they don’t clean and to top it all off, therapist actually farted multiple times during my session.

Have been to pt places before but this one is as bad as Del Nor'sbad reputation. Office smelled bad, therapists never on time, staff not friendly. The therapist I had was too busy chatting and not paying attention to what I was doing and also farted multiple times during my session. I also observed that they do not clean between patients. just disgusting and unprofessional!