Sears Heating and Air Conditioning

Feb 2024

We have had a Sears Master Protection agreement for years lately the service is going down. I got a sears Master Protection agreement. My furnace has been down since October 2023. We have been calling ever week. we were calling almost every day. We were authorized a replacement furnace and then they declined it because of a minor issue we weren't told about it..So again sears decided to send out another technician to check the furnace on 1-20-24 he was scheduled to come today 7-11am this morning but never showed up. Every hour the time has been changing now we're scheduled for 4:00 pm today I don't know if they are going to show up. The real issue is sears don't want...read full review

Jan 2024

I got a furnace that been down since 10-2023. I got Master Protection Agreement with sears and can't get the furnace replaced. I had an appointment on 1-20-2024 the technician didn't show up. The appointment was supposed to be 7-11am in the morning. Every couple of hours the time kept changing ending up being a no show. You have to sit home all day and no one shows up. I don't know if Sears knows or cares it's the winter time and it is freezing. This doesn't make any sense I have been calling since October 2023 about this issue. Sears can you please replace my furnace it is freezing. There are sick family members in the house. When you call Sears the representatives tell you we understand your frustration. No they don't understand if they did the furnace would be replaced by now.

Oct 2023

Absolutely worthless. A/C went out. Waited two weeks for them to come. I sat at home all day through there “7 am to 5:21 pm” window and then they canceled on me and rebooked it for 2 weeks later. Completely useless. Just don’t waste your time. There’s no one to call there’s no phone number. Just keep it local.Service: HVAC system repair