Impress

Jan 2024

I am a Frontlines Healthcare Worker and work as a Travel Clinical Pharmacist. My current assignment which ends on 01/26/2024 is at Northwestern Memorial Hospital in Chicago, IL. I scheduled my consultation regarding their program on: Saturday, June 24, 2023 at 12:00 P.M. CST. I explained every detail of my life regarding my employment and past that pertained to my teeth and orthodontics to a male named "Denis." I explained that I had very specific and detailed time constraints with my job and that if those time constraints were not able to be met I could not utilize their program. Denis assured me that he understood every concern and detail that I explained to him and that there would be no problems meeting the requirements and time constraints that I had. Since we were in agreement with everything I signed up for your program for in house financing. I was required to pay a $500 deposit to start your program. Denis spoke to the Clinic Manager "Patrick" and they asked me to pay $250 on 06/24/2023 and then exactly two weeks later they would bill the remaining $250. No one billed me the remaining $250 balance for the deposit two weeks later as they had agreed and stated they would do. On 07/28/2023 over a month later from my consultation and signing up for your program; I reached out via email and asked why no one had contacted me and where my aligners were? A female named "Kat" contacted me back and stated that she had no idea why no one had billed the remaining $250 balance for my deposit and she took care of it on that day. She also stated that the making of my aligners had not even been started yet and that it would take months to get them to me. I reached out via email regarding this horrible experience thus far on: 07/28/23, 08/04/23, 08/09/23, 08/19/23, and 08/29/23. On 08/21/23 I received a phone call from Patrick the Area Manager stating that they had just received my aligners in and he wanted to schedule an appointment for 08/24/23 for me to come in and get them fitted. I went in on 08/24/23 and the aligners that I had waited over two months to get did not fit at all. The orthodontist said they needed to redo the scan of my teeth and have them remake the aligners again and they would mail them to me. Meanwhile I am paying $300 per month during all of this and have not received anything in return. On Monday, December 19, 2023 I receive a text message stating that my aligners were going to be sent that day. Let me just recap this horrible experience for everyone: at this point I have paid well over $1,200.00+ and do not have any aligners at all and it has been 6+ months so far. When I received my aligners I was told there will be 4 sets of aligners and to put the number 1 set of first. Upon looking at my aligners I received I notice that I do NOT have a number 1 set. I have a 2, 3, 4, and 5. I immediately notify them of this and I am told again that they made a mistake. They stated that I could just start with the number 2 aligners and we would go from there. I have contacted my Attorney and gone over this situation in great detail with him. The agreements we have made have been broken countless times; and I do not feel safe or comfortable working with your company anymore. I have had my Attorney draft an official letter for the Attorney General's Office, The Better Business Bureau, and the Chicago Police Department regarding the illegal, fraudulent, gross misconduct, and disgustingly unprofessional way in which this entire situation has been handled. ***UPDATE*** Dr. Kjeld Aamodt the CMO/CEO of the company doesn't care and emailed me back to simply say that it was unfortunate that I have had a terrible experience; but that they were NOT going to do anything to fix the situation; nor were they going to refund the money I had paid for the services I had not received! I have transferred to another orthodontist and would highly recommend that anyone ever considering this company to RUN RUN RUN AWAY as fast as you can!!! TOTAL FRAUDULENT & TERRIBLE COMPANY!!!