The support technicians are ALWAYS sooo thorough and very patient as well as explaining instructions very well! I like your responsiveness and always stay on the line for us to test and be sure the problem is resolved and all is working properly.
February 2023
Knowledgeable, prompt, and thorough. It's always nice working with the support team. I appreciate the team following up and checking in to see how my projects are going and if there is any support needed.
March 2020
As business owner, I manage multiple software systems that all interact. When they don't play nice with each other, I just call Spot. They can coordinate across vendors on my behalf to resolve issues. Recently, we faced a complicated issue where the ERP vendor was throwing up their hands and no help. Spot got it fixed, resolving a daily problem on multiple machines. The best part is that I didn't have to be involved - they handled it.
The support technicians are ALWAYS sooo thorough and very patient as well as explaining instructions very well! I like your responsiveness and always stay on the line for us to test and be sure the problem is resolved and all is working properly.
Knowledgeable, prompt, and thorough. It's always nice working with the support team. I appreciate the team following up and checking in to see how my projects are going and if there is any support needed.
As business owner, I manage multiple software systems that all interact. When they don't play nice with each other, I just call Spot. They can coordinate across vendors on my behalf to resolve issues. Recently, we faced a complicated issue where the ERP vendor was throwing up their hands and no help. Spot got it fixed, resolving a daily problem on multiple machines. The best part is that I didn't have to be involved - they handled it.