Citi Personal Wealth Management

Sep 2024

If I could give this branch ZERO STARS I would. On Friday September 13, 2024 I went to the Crystal Lake branch to deposit cash in the ATM. I deposited $1,200. The machine kicked back $200 and said it was not readable. It then took the $1,000 but never credit my account; never gave a receipt - it just prompted me to take my card. Following, I attempted to make a second cash deposit for $120 thinking it may push my first deposit through - however it did not. I proceeded to go into the branch. I was initially brushed off because "she works in investments." I expressed my concern anyway and she said "I don't know why that ATM is not out of service!".. So clearly I am not the first person to have this horrific experience. I stood around waiting for a teller to become available. Finally, the bank teller at the counter was unable to help and says let's go talk to another banker and they can assist with opening an investigation/claim. Alfred (I could be wrong on the name) is available. He immediately says I can't open one but I'll dial the number for you so you can open it yourself. LIKE EXCUSE ME, AND I'M YOUR CUSTOMER!?!?! Lazy, despicable behavior. As I sit for another 30 minutes to an hour on the phone, in the branch, with not one check in if I'm OK or if I need assistance, mice start running out of the baseboards into the lobby. Not ONE employee in sight. Then as I'm walking out I see another bank and I advise you should probably call an exterminator! He gets up and starts running in the back. This branch is disgusting, lazy and NOT ONE employee even tried to help. Oh and you should probably service your ATM's so they are not scamming people out of cash deposits. Claim made. Complaint made. And a Police Report was made with the Crystal Lake Police Department.

Dec 2023

Citi checking had a glitch that made 8 autopayments to a Citi credit card for over $2k. The branch could not help and would only dial a phone so I could speak with idiots in other countries that could not help. It has been a week and I still do not have my money back and they just keep transferring me to others that do nothing to help. I have made 2 trips to the bank and spent over 10 hours on the phone and they will not answer when I can expect my money and say they cannot expedite this to have my money back for Christmas. They keep blaming me when there is no way to set up more than 1 autopayment in the same day. You cannot call anyone at a branch since they never pick up and you are transferred overseas with people that have no information nor authorization to do anything.

Aug 2023

Good luck ever getting them to answer the phone. Something simple always requires an in person visit during limited banker's hours...if you value your time, stick with another bank.