Around the Town Heating and Cooling

Around the Town Heating and Cooling is a family-run business that has been providing HVAC services in the Chicago area, including the South & West Suburbs and the North West part of Indiana, since 2004. They offer a full range of services, including repairing and installing new furnaces, boilers, and central AC units. Their team of expert technicians is equipped with state-of-the-art tools and is dedicated to finishing every project on time and to the complete satisfaction of their clients. One of the standout technicians is Ed, who is known for his honesty, knowledge, and reliability. Ed has been taking care of the company's HVAC needs for almost 10 years and three moves. Customers appreciate his exceptional work, reliability, and the way he consistently finds solutions for emergencies or issues, often fitting clients in quickly and providing great service at a good price. When a customer's boiler went out on a particularly cold winter day, Ed came out as soon as possible to assess the situation. He discovered a crack in the boiler that couldn't be repaired, and instead of applying a temporary patch and charging more money for a future visit, Ed suggested replacing the boiler with a new one. He even recommended another company for the customer to price check, and when the customer found that Ed's company was offering a better price, Ed earned their trust and business. Ed's customer service skills extend beyond just repairing HVAC systems. When another customer's furnace stopped working on a cold day, Ed walked them through a diagnosis on the phone and then via FaceTime. He was able to solve the problem remotely, and the customer was impressed with his professionalism and expertise. Recently, the company scheduled an 8 am installation of air and furnace units. The technicians arrived right on time, were very professional and efficient, and explained everything clearly. The job was completed by 2 pm, and the customer highly recommends their services and would call them again. Overall, Around the Town Heating and Cooling is a reliable and trustworthy business that values building long-lasting relationships with its clients. Their expert technicians, like Ed, provide top-notch service and are dedicated to ensuring their clients' heating and cooling needs are met.