UI Health Family Medicine Center at University Village

Dec 2023

Came for a lab draw and the lady in the lab was the rudest health professional I’ve ever encountered. I waited 45 minutes to get my blood drawn and when it was my turn, I wasn’t greeted with a hello, but instead with complaints about how many people still needed their labs done. As I waited for her to draw my blood, she continued to complain about the volume of people who still needed their labs drawn. I can understand being frustrated and being overworked, but as a person who works in healthcare, patients should never catch the wrath of that frustration. Going to the doctor is already stressful enough - healthcare professionals should not be the ones to add to that...read full review

Oct 2023

The doctors and nurses are great. Everything else is terrible. Wait time for the doctor is hit or miss but rarely egregious. Wait time for labs is a whole other issue unless there is absolutely no one else in the office. As I sit here, it’s been an hour wait to simply have blood drawn. Apparently patients time is not a priority here. Supreme disrespect for your customers. It’s time to look for a new doctor.

Oct 2023

Failed to refill prescription after multiple inquires via mychart, email and phone. I needed to find an entirely new physician to have my prescription refilled because the doctor I was seeing here stopped communicating with me. If you are on medication you need to take everyday choosing this practice to manage your care could be dangerous, as it was for me. I would recommend other practices.