Dr Kessler is hands down the best and most thorough eye doctor in town. His staff is always kind and knowledgeable. However, the general experience is very uncomfortable. I believe it is their prerogative to maintain their Covid reaction standards. The issue is with their idea of the “Fit Experience”. I feel like I have to come to my appointment with an excuse to leave or feel pushed into an obligation to purchase expensive frames. My entire family (me, ex husband, 3 kids) have seen Dr Kessler for over 17 years and in that time we have paid repeatedly over $500 for frames for a single person that were “the most affordable option with our... read full review
June 2023
Dr Kessler is hands down the best and most thorough eye doctor in town. His staff is always kind and knowledgeable.However, the general experience is very uncomfortable.I believe it is their prerogative to maintain their Covid reaction standards. The issue is with their idea of the “Fit Experience”. I feel like I have to come to my appointment with an excuse to leave or feel pushed into an obligation to purchase expensive frames.My entire family (me, ex husband, 3 kids) have seen Dr Kessler for over 17 years and in that time we have paid repeatedly over $500 for frames for a single person that were “the most affordable option with our insurance”.Now I order my... read full review
April 2023
Was not really a fan of this place. Sort of felt like a bait and switch after saying they were full service provider for my insurance they told me after getting the exam that none of their glasses would be covered by insurance. Then they proceed to sell you on $1000+ glasses that are supposedly vastly better because of being digitally measured, and having a bunch of coatings that never stop scratches like they promise. Staff was stuck up and acted like they worked in West Hollywood for a celebrity doctor when really it’s just central Illinois and they need to relax. I watched the lady at the counter be rude to a patient picking up glasses while I was waiting and I should... read full review
Dr Kessler is hands down the best and most thorough eye doctor in town. His staff is always kind and knowledgeable.
However, the general experience is very uncomfortable.
I believe it is their prerogative to maintain their Covid reaction standards. The issue is with their idea of the “Fit Experience”. I feel like I have to come to my appointment with an excuse to leave or feel pushed into an obligation to purchase expensive frames.
My entire family (me, ex husband, 3 kids) have seen Dr Kessler for over 17 years and in that time we have paid repeatedly over $500 for frames for a single person that were “the most affordable option with our... read full review
Dr Kessler is hands down the best and most thorough eye doctor in town. His staff is always kind and knowledgeable.However, the general experience is very uncomfortable.I believe it is their prerogative to maintain their Covid reaction standards. The issue is with their idea of the “Fit Experience”. I feel like I have to come to my appointment with an excuse to leave or feel pushed into an obligation to purchase expensive frames.My entire family (me, ex husband, 3 kids) have seen Dr Kessler for over 17 years and in that time we have paid repeatedly over $500 for frames for a single person that were “the most affordable option with our insurance”.Now I order my... read full review
Was not really a fan of this place. Sort of felt like a bait and switch after saying they were full service provider for my insurance they told me after getting the exam that none of their glasses would be covered by insurance. Then they proceed to sell you on $1000+ glasses that are supposedly vastly better because of being digitally measured, and having a bunch of coatings that never stop scratches like they promise. Staff was stuck up and acted like they worked in West Hollywood for a celebrity doctor when really it’s just central Illinois and they need to relax. I watched the lady at the counter be rude to a patient picking up glasses while I was waiting and I should... read full review