Never been a customer with them before, but my nine month old roller over onto my glasses last night and broke the string retainer on my lenses. I was in a pinch with some upcoming softball games and as an official it is pertinent that I am able to see clearly. They were able to get my glasses put back together good as new the next morning without a fee. Highly recommend - excellent care and customer service.
March 2024
I love Champaign Eye Professionals! They have amazing customer service. Not only is Dr. Freeman highly skilled and very friendly but the rest of the staff are as well. I had a few issues with my glasses since I’m a little rough on them and they always take care of me. They always listen to what’s wrong and help to find a solution. They are only happy when they have made me happy with the solutions. They always goes above and beyond! I would recommend everyone to go see them for all your vision needs!
October 2023
My first visit was a great experience. They didn't rush me over the phone and patiently listened to my situation and answered my questions. They were able to schedule an appointment for me the next day. The eye exams were thorough and the offices were clean/organized. The doctor took their time in assessing my eye condition with multiple tests (one of which I had personally never seen before in any other clinic). They did not try to over charge me with unnecessary exams or prescriptions, as they suggested I can keep my current glasses (although they could sell me a new pair). The Doctor patiently explained what is going on with my eye and were clear about instructions.... read full review
Never been a customer with them before, but my nine month old roller over onto my glasses last night and broke the string retainer on my lenses. I was in a pinch with some upcoming softball games and as an official it is pertinent that I am able to see clearly. They were able to get my glasses put back together good as new the next morning without a fee. Highly recommend - excellent care and customer service.
I love Champaign Eye Professionals! They have amazing customer service. Not only is Dr. Freeman highly skilled and very friendly but the rest of the staff are as well. I had a few issues with my glasses since I’m a little rough on them and they always take care of me. They always listen to what’s wrong and help to find a solution. They are only happy when they have made me happy with the solutions. They always goes above and beyond! I would recommend everyone to go see them for all your vision needs!
My first visit was a great experience. They didn't rush me over the phone and patiently listened to my situation and answered my questions. They were able to schedule an appointment for me the next day. The eye exams were thorough and the offices were clean/organized. The doctor took their time in assessing my eye condition with multiple tests (one of which I had personally never seen before in any other clinic). They did not try to over charge me with unnecessary exams or prescriptions, as they suggested I can keep my current glasses (although they could sell me a new pair). The Doctor patiently explained what is going on with my eye and were clear about instructions.... read full review