Chicago AM Trucking

Apr 2024

Absolute worst! Misleading marketing! Paid $150 for White Glove Service delivery of a kitchen table with a concrete top. They left the table upside down in the middle of the kitchen! Did not put the FOUR screws and turn the table right side up. Complained about being late to somewhere while I called the company so I gave a $50 tip! Customer service was no help stating that installation is not included. So they charge $150 to bring the delivery in, unbox it and take the boxes away but NOT put it together. Now after $200 I still will have to get someone assist me with turning the table right side up. This delivery was to the main floor level at that. The absolute worst!Also,...read full review

Oct 2023

Absolute worst customer service I have ever experienced. Modway furniture you should switch delivery services.On Monday I confirmed delivery for Thursday, I asked for in home delivery and they quoted me $250 for white glove delivery. Totally fine.Then, Thursday morning they call me and tell me they misquoted me and it’s $550. Which is absolutely insane, but what choice do I have now just 6 hours before my delivery window? I hung up with the promise for a manager to call me.Manager leaves a voicemail saying they can do in home delivery for $350. I don’t know what the difference between in home and white glove is or why this wasn’t offered to me before but whatever,...read full review

Jan 2023

I ordered a dryer through a company that uses AM trucking for shipping. I received my text to confirm my delivery date. I then received a phone call stating it was sent out in error, and my dryer was not going to be delivered on the confirmed date. However, it would still still be delivered that week. At the end of that week, I called to find out where my dryer was, to be told it would be delivered the middle to end of the following week. Fast forward to the week, I called again, was told it should be delivered this week, but they would call me back in a few hours to confirm. I never received a phone call back, so I called back the next day, only to be told again that...read full review