D&R Electrical, Inc.

Jan 2022

I called to schedule a water heater replacement. My electric water heater had failed and I purchased a new one that required some new fittings and copper to be installed so I called D&R to get the job done. I have used them in the past and had great dealings with the company! I called on a Monday and relayed I was in no rush so they offered Friday afternoon install timeframe. I was quoted $350-$500 for an electric water heater install. I informed the owner that my current water heater had an additional piece screwed into the drain that needed to be addressed. I was asked to provide some pictures in advance so they could assess the situation. I quickly took pics and texted them. Friday afternoon comes and goes and they are a no call/no show. I text the owner at 2pm which is read but with no reply. I finally call at 4:30p to find out they were still out working on another job. During this call I am asked about a special part that might be needed based on my pictures from 5 DAYS AGO. Why I am being asked about this part 4 hours past the scheduled arrival time was beyond belief. I could have sourced the part myself and had it ready for them had they replied to my text or called me earlier in the week. I tell them the part can be reused so no worry there and they dispatch a plumber. Two nice gentleman arrive at 5pm and assess the job. I walk them through the job I am requesting and one guy looks at me and says "I think about 8". I take this to mean that they will be done about 8pm and tell them to get started even though I think this isn't a 3 hour job but I had been quoted an estimated max of $500 so I didn't care how long it took. They quickly and expertly get the job done in 1 hour doing a fantastic job which is impressive. The bill is presented and they ask for $950!!!! Almost 3 times the minimum I was quoted. When I push back I am told "Well, I told you it would be about 8 when I saw everything". Why would I expect a massive renegotiation of price after the initial quote was provided and pictures of the job had been provided? Everyone went on about added fees that I was NEVER told about. The said they would be "kind" and knock it down to $850. So to review: -I tell them it is more complex than a standard install and they ask for pictures with no reply asking about the special part or telling me it is going to be more than quoted. -No Call/No Show on the day scheduled 5 days in advance. -Presenting me a bill almost triple what was quoted and feeding me excuses left and right that were never disclosed up front. Had they told me up front that it might cost $1000 for their help I likely would approved it and moved forward because their past work was fantastic. However quoting me $350-500 then asking for $950 is a pure grift. They had pictures in advance and I told them it was a slightly larger job than a standard water heater replacement and they never adjusted their initial quote. I will not be calling them again which is a shame because the work they do is really good.

May 2021

Super quick and gave a lower estimate on repairs than competing business. Very friendly and explained everything in great detail. (Probably greater detail than I needed as I only understand a few things of it lol). Highly recommend everyone utilizing D&R.

May 2021

The gentleman went above and beyond to make sure we could get our water heater installed as soon as it was possible! They were kind, courteous and even funny! I had an issue with my bank card and they patiently waited for me to go to the atm to withdraw the amount. Definitely recommend them to anyone needing plumbers!