MyRehab at Lutheran Home

Aug 2023

This is a horrible place never ever send a love one here. The staff what little there is of them are extremely incompetent, rude and threatening to patients. I had to go there myself to get help for my mother. She was in pain with bowel obstruction and they knew she previously had it, the nurse gave her Tylenol and told her not to contact me again or no one would answer her callsAnother staff member took her alarm away so she couldn't callI insisted on seeing a doctor for my mother and was told one wouldn't be on site for two more days. That's when I made them call an ambulance a real one my mother ended up in the emergency room with bowel obstruction again. If I had not gotten there when I did my mother would have died!STAY AWAY

Feb 2023

My grandmother was relocated here after her stint with Covid. They lost her clothes, pill box and glasses. The staff is inattentive. She was supposed to be moved out of the covid unit into a regular room, but we're still waiting on when that's going to happen. So we haven't been able to visit. Can't get a hold of anyone and never get clear answers. My understanding is a rehabilitation center is to assist with the recovery post surgery or illness by doing allowing the patient to move and exercise. She's been sitting in her bed for days. Praying she will be moved soon so we can see her and praying her discharge date is accurate.

Nov 2022

Please do not take your loved one here! My mom has been to many rehabs and they have been great! We still bring gifts to them all for the great care. Here she was abused! They were rough and mean. One pushed her in her bed and said I do not have time for you, I am busy. When I addressed they assured me that nurse was removed and promised me things would be better. Well the staff came back and said she got them in trouble and that nurse had a day without pay . My mom was so scared they would retaliate and when the social worker asked her she was too scared to tell her. As far as therapy what a joke! None at all! Also, she was in a hospital for a week and here a week because I would not allow anymore, she never had a shower! I asked and begged and last day gave her one and social worker said oh she is getting one last day and I said I asked that is why. No schedule and no schedule of therapy. We have been to oaks of Bartlett, transitional care and symphony and all good experiences and great therapy! Stay far far far far away from here! I am so mad at myself that the first experience I didn't take her out! They told me legally I had to wait for the dr to dismiss, I should of taken her out. It was so sad ! Other rehabs have plans and make sure all ok at home ect. The food was decent but they leave it and don't make sure the elderly can open or cut their food. Water was never there and little tiny cups. We had to get her water. Other rehabs have large cups and filled fresh daily. She did not get any stronger the week there, abused, rude and no therapy. The only thing that made her happy was a male there. He was the only kind one. Thank God for him. Oh one more thing they wanted my mom to stay in her chair and not go into her bed, so they raised the bed where she could not get into it. They never came when she hit the button so she would try to go to bed from sitting in the horrible chair all day, no therapy or attention so they didn't want to care for her so to keep her sitting all day they raised the bed on purpose. She could of gotten so hurt trying to get in. I am so sad I put my mom there. I thought religious, no religion practice there don't let that fool you. She didn't understand the remote and they were so mean to her so she never watched tv unless we were there. They ripped it from her hand and said how stupid she was. Social worker gave me nurse on staff cell number to check in on my moms care after all this and the nurse was mad I got the number questioning me how I got the number? Like r you kidding me! She had attitude and was mad I was calling on that line!