This has been the most unorganized company and unprofessional staff I ever work with. They told me on several occasions they didn’t have my cousin headstone. I called legacy headstones and complained . Legacy sent over written communication that Burr Oaks received the headstone. I called back to ask for manager and was told they do t have a manager. I asked for the person in charge they told me they don’t know when they come in . It could be any time or any day . I asked is this how y’all run a business and was told “Yes Ma’am “. So now I don’t know where my cousin headstone is. The email communication was between legacy staff and Taneisha from Burr oak!... read full review
June 2024
If I could give negative stars, I would. I flew in from AZ today to pay respects to 3 loved ones.
I had called WEEKS before arriving, and the person on the phone was very nice and helpful and told me to stop by the office when I arrived & and they would assist me.
THE CUSTOMER SERVICE IS HORRIBLE IN PERSON! Needless to say, the person answering the phone and the person in the office ARE DEFINITELY NOT THE SAME PERSON! First, the doors to the office is locked with MULTIPLE signs on the door giving conflicting information to follow the same purpose, so it was really confusing of which signs to follow, so I rang the intercom/bell... read full review
June 2024
I strongly advise against Burr Oak Cemetery. The customer service is simply deplorable. While my family was grieving, we were rudely reminded about not wearing masks. Despite offering to purchase one, we were brushed off. Additionally, the quoted price for the burial suddenly increased from $4700 to $5200 due to insurance, which is completely unacceptable. The overall customer service was incredibly rude and unacceptable.
This has been the most unorganized company and unprofessional staff I ever work with. They told me on several occasions they didn’t have my cousin headstone. I called legacy headstones and complained . Legacy sent over written communication that Burr Oaks received the headstone. I called back to ask for manager and was told they do t have a manager. I asked for the person in charge they told me they don’t know when they come in . It could be any time or any day . I asked is this how y’all run a business and was told “Yes Ma’am “. So now I don’t know where my cousin headstone is. The email communication was between legacy staff and Taneisha from Burr oak!... read full review
If I could give negative stars, I would. I flew in from AZ today to pay respects to 3 loved ones.
I had called WEEKS before arriving, and the person on the phone was very nice and helpful and told me to stop by the office when I arrived & and they would assist me.
THE CUSTOMER SERVICE IS HORRIBLE IN PERSON! Needless to say, the person answering the phone and the person in the office ARE DEFINITELY NOT THE SAME PERSON! First, the doors to the office is locked with MULTIPLE signs on the door giving conflicting information to follow the same purpose, so it was really confusing of which signs to follow, so I rang the intercom/bell... read full review
I strongly advise against Burr Oak Cemetery. The customer service is simply deplorable. While my family was grieving, we were rudely reminded about not wearing masks. Despite offering to purchase one, we were brushed off. Additionally, the quoted price for the burial suddenly increased from $4700 to $5200 due to insurance, which is completely unacceptable. The overall customer service was incredibly rude and unacceptable.