We have had to use them twice for different reasons. From the minute you call the lady you speak to is wonderful. We had John do our work. Talk about a guy who is knowledgeable and has a great personality. We also thought their work was superior and their prices fair.
February 2024
Why 5 stars? When the main line backed up and you couldn't use toilets or water at all, the first plumber I called wanted $5K without even trying to route the line. Just zero to $5K. Insane. And it was clear the guy had little idea what he was even doing. So I called Russ's. They routed the line quickly and we were up and running, for $330. To me that earns 5 stars. Honest, fair, great office and field support. Thanks Russ's Plumbing, you get the first call from now on.
February 2024
My experience with Russ's was significantly better than prior companies I worked with. The job they did and their ability to adjust their schedule to fit me in were great, but it was their professionalism and transparency were my favorite qualities.Their coordinator provided me a line by line breakout of their quote on the phone prior to service which provided a lot of comfort! The transparency and honesty made it feel like a family run business!
We have had to use them twice for different reasons. From the minute you call the lady you speak to is wonderful. We had John do our work. Talk about a guy who is knowledgeable and has a great personality. We also thought their work was superior and their prices fair.
Why 5 stars? When the main line backed up and you couldn't use toilets or water at all, the first plumber I called wanted $5K without even trying to route the line. Just zero to $5K. Insane. And it was clear the guy had little idea what he was even doing. So I called Russ's. They routed the line quickly and we were up and running, for $330. To me that earns 5 stars. Honest, fair, great office and field support. Thanks Russ's Plumbing, you get the first call from now on.
My experience with Russ's was significantly better than prior companies I worked with. The job they did and their ability to adjust their schedule to fit me in were great, but it was their professionalism and transparency were my favorite qualities.Their coordinator provided me a line by line breakout of their quote on the phone prior to service which provided a lot of comfort! The transparency and honesty made it feel like a family run business!