I have been coming to Post Falls Family Medicine since I was 13 years old, so well over 10 years. I have always recommended this practice and these Dr's I know with inflation of people has caused patient flow to go up and become busy, Where hasn't these days? I have always loved seeing Dr. Spellman, I have recently had to make a switch Due to scheduling and I love seeing Dr. Hatley now. Love her nurse as well super sweet and tells you how it is. Unfortunately any time I call in regards to my Husband or myself I feel like my concerns get dismissed or I am being rushed off the phone with the front desk ladies. I understand being busy, but tone and demeanor is... read full review
July 2024
Love Dr Marvel but ANSWER YOUR PHONES!! What happened to this place? I've been going there for 25 years and now you can't reach them by phone anymore. You have to leave a message and no one calls you back. We've actually had to drive there to talk to a human. And then you walk in and 3 people are sitting there chatting. Why can't they answer the phone??
April 2024
I tried making an appointment for new care. The receptionist asked if I was on any medications. I told her that I was just prescribed an ADHD medication for the first time in my life(age 50) and it was from a psychiatrist and that they wouldn’t have to ever prescribe that (if I even stayed on it as it was a trial course). They will not see any patients on any medications that are controlled medications! That is terrible! I need medical care and they won’t see you because you’re being treated for a diagnosis that requires specific medications to treat. That policy coming from a health care facility is sad, disgusting and so very frustrating for someone that is trying... read full review
I have been coming to Post Falls Family Medicine since I was 13 years old, so well over 10 years. I have always recommended this practice and these Dr's I know with inflation of people has caused patient flow to go up and become busy, Where hasn't these days? I have always loved seeing Dr. Spellman, I have recently had to make a switch Due to scheduling and I love seeing Dr. Hatley now. Love her nurse as well super sweet and tells you how it is. Unfortunately any time I call in regards to my Husband or myself I feel like my concerns get dismissed or I am being rushed off the phone with the front desk ladies. I understand being busy, but tone and demeanor is... read full review
Love Dr Marvel but ANSWER YOUR PHONES!! What happened to this place? I've been going there for 25 years and now you can't reach them by phone anymore. You have to leave a message and no one calls you back. We've actually had to drive there to talk to a human. And then you walk in and 3 people are sitting there chatting. Why can't they answer the phone??
I tried making an appointment for new care. The receptionist asked if I was on any medications. I told her that I was just prescribed an ADHD medication for the first time in my life(age 50) and it was from a psychiatrist and that they wouldn’t have to ever prescribe that (if I even stayed on it as it was a trial course). They will not see any patients on any medications that are controlled medications! That is terrible! I need medical care and they won’t see you because you’re being treated for a diagnosis that requires specific medications to treat. That policy coming from a health care facility is sad, disgusting and so very frustrating for someone that is trying... read full review