Even with the best intentions, things happen. The staff service was exceptional, how ever the product I received wasn't quite up to the quality, I was used to. My glasses did not perform as expected and issues arose. I was very frustrated and and across the country, so I opted to make a harsh review to vent, again I was extremely frustrated, still not an excuse.I got back from vacation to a sincere voicemail asking me to please come in for a chance to help me. Which of course I obliged, apologized for the review, and we together found a solution. I learned things about prescriptions lenses and frames, and was fit with a style of frames I hadn't even considered.From... read full review
November 2022
Doctor is awsome no complaints eyeglass section different story said two weeks for glasses been five weeks called 3 times to find out statistics never received return call finally got lady to check she said another 3 to 5 days will never use this business again nice staff but do not give good service for amount of money
October 2022
This is only 3 stars for the doctor, he brought it up. He's with 5 stars but the optical and contacts ordering is 1 star. I'm incredibly frustrated. I just visited and had an eye appointment after going to this doctor for years. I have double insurance and i ordered two pairs of glasses and daily contacts for a year. First, i was told pricing and what would be covered. It was expensive, but I expected that. When they told me the total I debated the second pair of glasses, then they told me that I would be able to get an instant rebate for 300 on the contacts. I spent 600 for glasses out of pocket (partially because frames are double the price of everywhere else)... read full review
Even with the best intentions, things happen. The staff service was exceptional, how ever the product I received wasn't quite up to the quality, I was used to. My glasses did not perform as expected and issues arose. I was very frustrated and and across the country, so I opted to make a harsh review to vent, again I was extremely frustrated, still not an excuse.I got back from vacation to a sincere voicemail asking me to please come in for a chance to help me. Which of course I obliged, apologized for the review, and we together found a solution. I learned things about prescriptions lenses and frames, and was fit with a style of frames I hadn't even considered.From... read full review
Doctor is awsome no complaints eyeglass section different story said two weeks for glasses been five weeks called 3 times to find out statistics never received return call finally got lady to check she said another 3 to 5 days will never use this business again nice staff but do not give good service for amount of money
This is only 3 stars for the doctor, he brought it up. He's with 5 stars but the optical and contacts ordering is 1 star. I'm incredibly frustrated. I just visited and had an eye appointment after going to this doctor for years. I have double insurance and i ordered two pairs of glasses and daily contacts for a year. First, i was told pricing and what would be covered. It was expensive, but I expected that. When they told me the total I debated the second pair of glasses, then they told me that I would be able to get an instant rebate for 300 on the contacts. I spent 600 for glasses out of pocket (partially because frames are double the price of everywhere else)... read full review