St. Alphonsus Radiology & Imaging

Aug 2021

First day of vacation, I have a freak accident which resulted in a plateau fracture of my tibia. My husband dialed 911 and I landed in the emergency room at Saint Alphonsus on a Saturday evening. Surgery to place hardware was recommended for the very next morning. I have nothing but praise for all the medical professionals I encountered from the day I was admitted to the day of my release. Everyone was kind, compassionate and eager to make my stay as comfortable as possible. A lot of firsts for me this trip - first ever ambulance ride, first fracture (aside from breaking a toe), first surgery and first hospital stay. I met the surgical team Sunday morning. My surgeon explained what was going to be done while the anesthesiologist and nurses ensured I was calm and knew what to expect next. Surgery went well and next thing I knew, I was waking up in recovery. Shortly after I was moved back to my room. My room was comfortable. The nurses on the floor were just wonderful and attended to any needs I had. Even the food was good - plenty of choices. My only complaint is I felt ill prepared when it came time for discharge. My surgeon was not on duty at the time and the doctor that came by could not answer questions specific to my injury. She promised to call my surgeon, even said he was always quite responsive, and come back with answers to my questions. I never saw her again. I was not made aware that I would not be leaving with crutches (no weight bearing on my leg for 10 weeks) so my husband was left scrambling for a walker/crutches from a nearby medical supply store close to their closing time so I could get around once I got home. My physical therapy session before release left much to be desired. No instruction how to actually use crutches. I was basically wheeled to a room, handed crutches and got a very quick tutorial on how to climb stairs which I was not able to do. The younger woman on the therapy team seemed eager to help, but I found the older woman with her quite condescending. I went back to my room with a sense of despair. Thank goodness my husband is an old pro with crutches! Again I want to reiterate my overall experience was quite good. My doctors and nurses were among the best. I hope to never visit an ER again, but if I must I hope my experience is as favorable as this one!

Jun 2021

Got the tips of my fingers cut off with a mower accident was an excruciating pain their ER was very busy but they got me back as soon as possible and got me fixed up the nurse was absolutely awesome the X-ray Tech to the doctor were all great their staff is doing unbelievable job and I would never go anywhere else please be considerate and have patience when you go to places like this because it is not easy for these doctors and nurses to do their jobs but I know I wasn't alone they helped me tremendously I thought I would lose my fingers but they assured me that I wasn't going to happen they cleaned it irrigated it did their jobs with a smile on their face I was very bummed out when i first came in and left there in a very good mood after that my pain was Manageable and they got it down from 10 to a 1 or 2 before i got home thank you very much all staff absolutely the best there You're patient Brian L!!!!

Jun 2020

I would give 5 star review except the MRI machine was down and I was in a room quite a while before going in and on a hard table quite a while before they gave up and called tech support. Aside from that, the staff was wonderful, kind compassionate and pretty much everything you could ask for. Even when I totally stuck my foot in my mouth the person that was the object of my faux pas was still very nice about it. Ironically I've had the same thing happen to me so I guess it's like you accumulate faux pas points and then spend them. Now her pocket is lined with faux pas points to use. I left with two different opinions on why I was there but ultimately things went to hell after a spinal injection and that doc will not call me back so i'm going to go with the ER did the best with what they had. Also, the ER was actually nice. they put you in a room with a sliding glass door and pull the curtain so if you have to wait, it's pretty comfortable. Extra bonus points for getting to hear the staff talk smack. Better than soap operas. Bwuhahaha! (OK, so maybe it just seemed that way because I was medicated)