Palouse Animal Wellness & Surgery Center (PAWS)

Palouse Animal Wellness & Surgery Center (PAWS) is known for its friendly and professional staff. Upon visiting, customers are greeted by a team that is attentive, thorough, and patient, especially when dealing with anxious animals like Ollie, a golden retriever. The veterinarians are described as kind and personable, taking the time to explain procedures and double-check information. However, some customers have expressed dissatisfaction with the front desk staff's customer service. Complaints include rude and dismissive behavior, as well as a lack of flexibility when scheduling appointments. Despite these issues, the actual veterinary services have been rated positively. In summary, PAWS is a veterinary center with a mix of positive and negative reviews. While the staff and veterinarians are generally praised for their kindness, professionalism, and attentiveness, some customers have reported negative experiences with the front desk staff. Overall, the veterinary services provided at PAWS have been rated positively, but improvements in customer service could enhance the overall experience for some customers.