Palouse Animal Wellness & Surgery Center (PAWS)

Palouse Animal Wellness & Surgery Center (PAWS) is known for its friendly and professional staff. Upon visiting, customers are greeted by a team that is attentive, thorough, and patient, especially when dealing with anxious animals like Ollie, a golden retriever. The veterinarians are described as kind and personable, taking the time to explain procedures and double-check information. The center offers a range of veterinary services, including surgeries and annual physical exams, with staff who work hard to accommodate urgent cases and maintain transparency about costs by providing estimates beforehand. Many clients appreciate the consistent and caring approach, especially during end-of-life scenarios when the staff is very supportive and strives to make difficult times more manageable. The clinic’s environment is caring and professional, making the community a better place. While some customers have expressed dissatisfaction with the front desk staff's customer service, citing rude and dismissive behavior and inflexibility in scheduling appointments, the overall veterinary services have received positive ratings. Customers have noted that the staff and veterinarians are generally praised for their kindness, professionalism, and attentiveness. The availability of appointments, including same-day visits, is appreciated, and the staff's straightforward communication about costs and procedures adds to the positive experience. In summary, PAWS is a veterinary center with a mix of positive and negative reviews. Despite some issues with customer service at the front desk, the care provided by the veterinarians and the caring environment make it a valued part of the community. Improvements in customer service could further enhance the overall experience for clients.