SEPHORA

Sephora is a beauty store that welcomes all customers and celebrates what makes them unique. The store offers a variety of brands, including FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and affordable options from Sephora Collection. Shoppers can take advantage of in-store or curbside online order pick-up options, as well as same-day delivery. One of the standout services at Sephora is their beauty treatments, such as eyebrow waxing. A customer shared their positive experience with the employee named Natalie, who helped them with their eyebrows and provided education and tips. Natalie also made a teenage boy feel at ease while helping him with his acne-prone skin, and recommended a product for post-sports use. The staff at Sephora can greatly impact the customer's experience. When they are in a good mood, they are friendly, helpful, and go the extra mile. However, if one staff member is in a bad mood, it seems to affect the entire staff, making it difficult to get assistance. Improving the consistency of the staff's mood and helpfulness would enhance the store's reputation. Overall, Sephora offers a wide range of beauty products and services, and stands out for their knowledgeable and accommodating employees.